topic Need a Password reset? in Get Support

Need a Password reset?

SwitchbladeX — Wed, 05 Jan 2022 18:25:21 GMT

Hey there, I am locked out of my account and think I might have messed up the spelling on my security question for a reset, what do I do?

Re: Need a Password reset?

JoyLuck — Fri, 02 Oct 2020 03:15:16 GMT

@SwitchbladeX wrote:
Hey there, I am locked out of my account and think I might have messed up the spelling on my security question for a reset, what do I do?

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Need a Password reset?

computergeek541 — Fri, 02 Oct 2020 03:15:57 GMT

@SwitchbladeX wrote:
Hey there, I am locked out of my account and think I might have messed up the spelling on my security question for a reset, what do I do?

Please go to https://publicmobile.ca.ada.support/chat and type in something as forgot password or forgot security answer.