topic Re: Usage history shows a call I did not make in Get Support

Usage history shows a call I did not make

jryplanski — Tue, 04 Jan 2022 09:51:32 GMT

My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes.

At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call.

I was not charged for this call so not concerned about the charges but it is odd usage history reports I made a call I did not make.

Is it possible there has been a mix up on my usage history regarding this call?

Re: Usage history shows a call I did not make

Anonymous — Mon, 13 Dec 2021 22:39:56 GMT

@jryplanski

check it out the number maybe is the voicemail number

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Re: Usage history shows a call I did not make

dabr — Mon, 13 Dec 2021 22:44:05 GMT

@jryplanski wrote:
My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes.

At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call.

I was not charged for this call so not concerned about the charges but it is odd usage history reports I made a call I did not make.

Is it possible there has been a mix up on my usage history regarding this call?

@jryplanski If the number ends in 4001, then that's just PM's voicemail number where any missed calls that leave a message get sent to.

Edit: there's no extra charges for voicemail but if you're on a limited mins plan ($15), then retrieving the voicemail will deduct from your 100 outgoing mins. For unlimited mins plans, it doesn't matter.

Re: Usage history shows a call I did not make

computergeek541 — Mon, 13 Dec 2021 22:41:32 GMT

@jryplanski wrote:
My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes.

At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call.

I was not charged for this call so not concerned about the charges but it is odd usage history reports I made a call I did not make.

Is it possible there has been a mix up on my usage history regarding this call?

Does this number end in 4001? This could either indicate your checking/listening to your voicemail or it could be an entry for someone being sent to your voicemail, which shows as an outgoing call even though you have not made one. This is normal if that's what you're seeing.

Re: Usage history shows a call I did not make

softech — Mon, 13 Dec 2021 22:59:39 GMT

@jryplanski

are the numbers end with 4001 similar to these 2 entries? If so, they could be either because you were checking VM from your phone or others was calling you but got forwarded to your VM because of no answer: