topic Re: Reset password not working in Get Support

Reset password not working

christaru2 — Tue, 04 Jan 2022 18:29:23 GMT

Hi All,

I tried resetting my password twice now and keep getting this error :

"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."

5 minutes elapsed since I received the email as well..

Re: Reset password not working

CaNuCk07 — Tue, 07 Feb 2017 20:35:06 GMT

@christaru2 Send a private message to a moderator, they can definitely help you out.

I've also tagged @Shazia_K here for you!

Re: Reset password not working

Shazia_K — Tue, 07 Feb 2017 20:42:59 GMT

Hello @christaru2,

I'm sorry to hear about the self-serve log in issue,

Can you please send me a private message with your Public Mobile phone number?

Thanks @CaNuCk07,

Shazia

Re: Reset password not working

christaru2 — Tue, 07 Feb 2017 20:50:15 GMT

Thank you all!

I managed to get in touch with support and I am now able to log in 😃

Re: Reset password not working

bussstr — Sun, 09 Jul 2017 02:26:23 GMT

Same Issue

How Do I Get In Contact With Support

Re: Reset password not working

Pdiddy — Sun, 06 Aug 2017 14:28:39 GMT

I've tried to reset my password and get an email. When I click on the email it says
"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again." what should I do? Obviously if I am doing a password reset I don't know the old password....

Re: Reset password not working

alex2067 — Fri, 08 Sep 2017 23:00:54 GMT

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. - after 3 time attempt, e-mail comes to my inbox already expired. Check your servers, why it does not send reste password e-mail on time but always expired !!

What I am gonna do next ?

Re: Reset password not working

Paulo1 — Thu, 08 Nov 2018 23:00:26 GMT

It's been over a year, having issues with logging in to my count, I need help, I called hotline, posted pm on FB, nothing no response.

Re: Reset password not working

mimmo — Thu, 08 Nov 2018 23:11:28 GMT

@Paulo1 @A year wow. If you have tried the password reset recently and that has not worked and you are using the correct email address then your only option is to contact the mods. Expect a 72+ hour reply time.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Reset password not working

Anonymous — Thu, 08 Nov 2018 23:12:49 GMT

@Paulo1 wrote:
It's been over a year, having issues with logging in to my count, I need help, I called hotline, posted pm on FB, nothing no response.

Did you try the "Forgot your password?" link? It seems to be troublesome but it does work for some people.