topic Re: Phone says no SIM in Get Support

Phone says no SIM

pseudopsyance — Wed, 05 Jan 2022 18:24:41 GMT

Help! I got a new phone (Huawei p30) and public mobile SIM but when I put the SIM card in my phone says no SIM. I've been without phone service for almost 4 days and nobody from public mobile has contacted me despite having a ticket. I've tried all the tricks listed in the forums with no luck.

Re: Phone says no SIM

Staliger — Thu, 01 Oct 2020 04:17:53 GMT

@pseudopsyance Did you have a chance to try the sim in another phone? Does it work there?

Re: Phone says no SIM

geopublic — Thu, 01 Oct 2020 04:20:00 GMT

@pseudopsyance Remove the sim and reinsert it to see if it makes a difference. If not, maybe your phone is blacklisted.

Re: Phone says no SIM

pseudopsyance — Thu, 01 Oct 2020 04:22:16 GMT

I have done this several times with no luck. What do you mean by blacklisted? The phone is on the list of phones acceptable to Public Mobile. I checked this when I purchased it. Thanks for helping.

Re: Phone says no SIM

computergeek541 — Thu, 01 Oct 2020 04:23:31 GMT

@pseudopsyance wrote:
I have done this several times with no luck. What do you mean by blacklisted? The phone is on the list of phones acceptable to Public Mobile. I checked this when I purchased it. Thanks for helping.

Blacklisting refers to the phone referring to the phone being reported as stolen.

@geopublic When a phone is blacklisted, it wouldn't be able to connect to the network, but generally the error message wouldn't be "no sim".

Re: Phone says no SIM

pseudopsyance — Thu, 01 Oct 2020 04:29:29 GMT

Hi, I tried putting the SIM in my old phone (Samsung S6) and it registers that a SIM card is in it but says "not registered to a network" if I try to make a call.

Re: Phone says no SIM

Anonymous — Thu, 01 Oct 2020 04:41:53 GMT

@pseudopsyance wrote:
Hi, I tried putting the SIM in my old phone (Samsung S6) and it registers that a SIM card is in it but says "not registered to a network" if I try to make a call.

Can you choose the network manually? Scan for networks and choose Public Mobile (if it shows up). Where did the S6 come from? What provider was it with previously?

Re: Phone says no SIM

LurganIeUk — Thu, 01 Oct 2020 04:43:41 GMT

Check for blacklisted here. https://www.devicecheck.ca

Re: Phone says no SIM

LurganIeUk — Thu, 01 Oct 2020 04:56:37 GMT

@pseudopsyance wrote:
Hi, I tried putting the SIM in my old phone (Samsung S6) and it registers that a SIM card is in it but says "not registered to a network" if I try to make a call.

Your phones need to be carrier unlocked....are they?

If no, you need to know what carrier they were on, get IMEI number, then call carrier for a free unlock.

At at this point I would not worry about APN settings but do a carrier reset and reboot phone.

If you can make calls.....is good....then finalize the set up of phone.

Re: Phone says no SIM

gpixel — Thu, 01 Oct 2020 05:01:14 GMT

@pseudopsyance are you a new or old customer?

if you are an existing customer you would need to register your new sim card in your self serve account to activate your services. click on the "change sim card" option

public mobiles customer support is all done online. go ahead and check your community inbox to see if they have replied to your ticket

Re: Phone says no SIM

RosieR — Thu, 01 Oct 2020 05:06:11 GMT

oops too late.

Re: Phone says no SIM

Albrecht — Thu, 01 Oct 2020 05:12:36 GMT

I have Huawei P20 Pro and it showed "no sim" as well to me. I had to activate my new sim first and after that the phone recognized it.

Re: Phone says no SIM

RosieR — Thu, 01 Oct 2020 05:44:11 GMT

@Albrecht wrote:
I have Huawei P20 Pro and it showed "no sim" as well to me. I had to activate my new sim first and after that the phone recognized it.

@pseudopsyance this one ^^^^ by @Albrecht .

Perhaps you have not activated your Public Mobile sim card. Here's the link to start your Public Mobile Online Activation. Good luck!

Re: Phone says no SIM

pseudopsyance — Thu, 01 Oct 2020 15:30:23 GMT

I am a new customer. I went through the activation of my SIM online. After waiting a day and nothing happening, because it said this activation could take up to 2h, I went into the account and did the 'change SIM' because I thought maybe I entered the number wrong. So I re-entered it and still nothing.

Re: Phone says no SIM

pseudopsyance — Thu, 01 Oct 2020 15:32:07 GMT

I did activate it through this process. I don't want to do it again for fear that I would pay twice for my plan. Any ideas?

Re: Phone says no SIM

JoyLuck — Thu, 01 Oct 2020 15:35:10 GMT

@pseudopsyance

Check the sent folder in the mail icon (top right of screen) and see if you actually sent in a ticket (sent folder). If you see it reply back to the ticket to the moderators to see what the status is.

Re: Phone says no SIM

LurganIeUk — Thu, 01 Oct 2020 21:05:05 GMT

@pseudopsyance wrote:
I did activate it through this process. I don't want to do it again for fear that I would pay twice for my plan. Any ideas?

If you start the activation process and key in your 19 digit SIM number and then move to the next field and type in some gibberish.....and then hit the enter key.....do you get an error message in RED about the SIM card as being not valid or something like that? An error message would say that it has been activated.

And secondly if you go into your My Account and select Change SIM....it should give you the last 4 digits of your existed Sim "if" it was activated.