topic Re: Getting help in Get Support

Getting help

RIMMANUEL — Wed, 05 Jan 2022 18:24:39 GMT

Hi.

I'm new here so please put me in the right direction. I got a message on my alternate number from someone on the PM team saying that the line I activated yesterday was not ported and I need to contact a moderator to get assistance.

To add to the issue I will loose the phone number after today so I don't have much time to get it resolved.

Can someone please let me know how I can get some assistance to have it resolved in the next hour or so.

Thanks in advance.

Re: Getting help

esjliv — Thu, 01 Oct 2020 02:04:52 GMT

Type in the Subject to the Moderators "Stuck Port"

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting help

RIMMANUEL — Thu, 01 Oct 2020 02:03:42 GMT

Thank you

Re: Getting help

Staliger — Thu, 01 Oct 2020 02:06:01 GMT

@RIMMANUEL welcome to PM. The mods here would be glad to help you with the issue. Hope you will enjoy the service and savings😉

Re: Getting help

gpixel — Thu, 01 Oct 2020 02:08:45 GMT

@RIMMANUEL use SIMon to receive the fastest response time

click on the question mark chat bubble to the bottom right of your screen
type "port request"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

Re: Getting help

JoyLuck — Thu, 01 Oct 2020 02:29:45 GMT

@RIMMANUEL wrote:
Thank you

So that you don’t lose your number after today, in addition to the links provided by @esjliv and @gpixel you may want to go to the Community main page and message moderators online at the moment. They will say MOD Moderator beside their name.

Eg.

Re: Getting help

RIMMANUEL — Thu, 01 Oct 2020 02:14:08 GMT

I sent a message to Moderator_team but haven't hear from anyone as yet. I'll give it a bit more time and then try messaging an individual moderator as you suggested.

Thank you

Re: Getting help

JoyLuck — Thu, 01 Oct 2020 02:18:46 GMT

@RIMMANUEL

Fyi

https://www.publicmobile.ca/en/bc/get-help/articles/moderator-hours-of-operation

Moderator Hours Of Operation When Are Moderators Available And How Long Till I Get A Response?

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: Getting help

hairbag1 — Thu, 01 Oct 2020 02:20:15 GMT

@RIMMANUEL...

watch the little envelope icon on top right side of the page. When the moderator responds to your message, that envelop icon will be highlighted.