topic Re: no calls or text in Get Support

no calls or text

elizabethbeeds — Wed, 05 Jan 2022 18:24:17 GMT

I signed up over a month ago. my data works but my phone doesn't receive text or calls. i ported a number over but no number is showing up in my account.

what do i do since there is no customer service to talk to?

Re: no calls or text

esjliv — Wed, 30 Sep 2020 20:35:54 GMT

Hello @elizabethbeeds ,

You activated a PM SIM over a month ago and you still have no calling or texting abilities?

Have you rebooted your phone since activating?

What kind of phone do you have?

Edit: re-reading what you wrote - Wait are you able to call and text out?

Re: no calls or text

esjliv — Wed, 30 Sep 2020 20:37:23 GMT

Hi @elizabethbeeds ,

You could contact the moderators, via private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And they can check the provisioning on your account.

But, if you can provide more details maybe the Community can help you on this. Thanks.

Re: no calls or text

gpixel — Wed, 30 Sep 2020 20:53:36 GMT

@elizabethbeeds contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: no calls or text

elizabethbeeds — Wed, 30 Sep 2020 21:00:22 GMT

not sure what other details to put.

Re: no calls or text

esjliv — Wed, 30 Sep 2020 21:10:31 GMT

@elizabethbeeds wrote:
not sure what other details to put.

How about, what type of phone do you have?

Also, are you able to try your PM SIM in another phone to see if all services work in another phone? Make sure to reboot the phone after you insert the SIM.

Re: no calls or text

elizabethbeeds — Wed, 30 Sep 2020 21:12:49 GMT

its an unlocked iPhone 6plus. should work

Re: no calls or text

gpixel — Wed, 30 Sep 2020 21:13:04 GMT

@elizabethbeeds not sure what other details to put.

just fill in the info that you know. you don't need write in every box/field