topic Re: Cannot enter and submit a ticket - unavailable network in Get Support

Cannot enter and submit a ticket - unavailable network

anlac235 — Wed, 05 Jan 2022 18:24:12 GMT

Hi,

I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before.

So far, I tried :

- restarting the phone

- reinitializing the network settings

Can I be put in touch in a moderator?

Thank you !

Re: Cannot enter and submit a ticket - unavailable network

dabr — Wed, 30 Sep 2020 18:42:21 GMT

@anlac235 wrote:
Hi,
I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before.

So far, I tried :
- restarting the phone
- reinitializing the network settings

Can I be put in touch in a moderator?
Thank you !

@anlac235 You can submit a ticket either via SIMon chatbot ? mark bottom right of your screen or private message Moderator_Team with this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot enter and submit a ticket - unavailable network

Triguy — Wed, 30 Sep 2020 18:43:09 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.