topic Re: Phone Calls Repeatedly Dropping in Get Support

Phone Calls Repeatedly Dropping

jillianh — Wed, 05 Jan 2022 18:24:07 GMT

Hello,

I've been having issues for the past week with phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person I was just on the phone with. I have a newer phone (iPhone 😎 so I don't think that is the issue. I have tried restarting the phone and updating it too but nothing seems to be working. I'm wondering if this is a network service issue? Is anyone else having similar issues with calls dropping lately?

Thanks for your help!

Jillian

Re: Phone Calls Repeatedly Dropping

Gunner123 — Wed, 30 Sep 2020 16:49:07 GMT

@jillianh wrote:
Hello,

I've been having issues for the past week with phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person I was just on the phone with. I have a newer phone (iPhone 😎 so I don't think that is the issue. I have tried restarting the phone and updating it too but nothing seems to be working. I'm wondering if this is a network service issue? Is anyone else having similar issues with calls dropping lately?

Thanks for your help!
Jillian

@jillianh hi try a network reset see if that helps😁

Re: Phone Calls Repeatedly Dropping

Helpershelper — Wed, 30 Sep 2020 17:06:58 GMT

@jillianh

I would make sure your iPhone is up to date by going to settings > general > software update. You can always try putting the phone in airplane mode for 10 seconds then switch it back to regular. Removing and reinserting your SIM card can also help. To see any outages in your area I’ve provided a link:

https://www.telus.com/en/on/outages

Re: Phone Calls Repeatedly Dropping

JoyLuck — Wed, 30 Sep 2020 17:21:15 GMT

@jillianh

Can you put the sim card in another phone to see is the issue persists? Does this happen in only one location?

Re: Phone Calls Repeatedly Dropping

jillianh — Wed, 30 Sep 2020 18:59:52 GMT

I don't have another phone available to me but I did remove and put the sim card back in. I've mostly been home so yes, it does happen only in one location.

Thanks.Re: Phone Calls Repeatedly Dropping

jillianh — Wed, 30 Sep 2020 19:01:44 GMT

Thanks. Just done the update and reinserted my sim card. And did a network re-set like someone else suggested. I've checked the Telus map and no issues lately. I'll give it a few more days and see if these resolved the issue!

Re: Phone Calls Repeatedly Dropping

jillianh — Wed, 30 Sep 2020 19:02:38 GMT

Thanks. Did network re-set. and Update and reinserted the sim card like someone else suggested. I'll give it a few more days and see if these resolved the issue!

Re: Phone Calls Repeatedly Dropping

JoyLuck — Wed, 30 Sep 2020 19:52:31 GMT

@jillianh

If problems persist:

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone Calls Repeatedly Dropping

gpixel — Thu, 01 Oct 2020 01:21:44 GMT

@jillianh it could be that you aren't receiving a good signal in your home.

switch your preferred network type to 3g/HSPA/wcdma test and see if you're still dropping calls.

@computergeek541

That could help with some of those calls that aren't being received, but not with actual dropped calls. When in a call, the phone would already be connected to a 3g-type network

*true.

some phones aren't very good at handling the switch over, it could be a reason for the disconnects.

Re: Phone Calls Repeatedly Dropping

computergeek541 — Wed, 30 Sep 2020 21:41:49 GMT

@gpixel wrote:
@jillianh it could be that you aren't receiving a good signal in your home.

switch your preferred network type to 3g/HSPA/wcdma test and see if you're still dropping calls.

That could help with some of those calls that aren't being received, but not with actual dropped calls. When in a call, the phone would already be connected to a 3g-type network.

Re: Phone Calls Repeatedly Dropping

magicxyz — Thu, 01 Oct 2020 17:25:34 GMT

Seems very similar to my issue. I have been having this issue for about a week. Calls will either not go through or they will connect and then drop usually within a minute.

My wife also has public mobile (she is not having any issues) so I switched sim cards with her. Her phone continues to work fine with my sim card. I get the same issues with her sim card.

I can make face time voice calls over the cell network without a problem. Texts and data do not seem to be affected.

I have reset my network settings, rebooted my phone, factory reset my phone. No difference.

I have contacted a moderator already and am currently waiting for a tech to contact me.

Re: Phone Calls Repeatedly Dropping

Jb456 — Thu, 01 Oct 2020 17:33:01 GMT

@magicxyz sounds like a hardware issue and not a public mobile issue..

As you said. your sim works fine in your wife's phone.

Both sims in your phone have the same issue. Which means something is wrong with your phone .

Have you plugged it into iTunes to see if there are any updates required?

Have you considered backing everything up then doing a factory reset?

Have you considered contacting Apple about your issue?

Re: Phone Calls Repeatedly Dropping

magicxyz — Thu, 01 Oct 2020 17:39:54 GMT

Yes everything is up to date. Hardware issue is possible but I cant imagine what it would be. Phone has not been damaged and like I mentioned data including voice calls over cell network seem to have no issue. I would sort of understand the phone being broken if it couldn't connect at all. Honestly I am puzzled.

Re: Phone Calls Repeatedly Dropping

Jb456 — Thu, 01 Oct 2020 17:45:09 GMT

@magicxyz what model of iPhone do you have?

It is puzzling but the part where two different sims result in the same outcome on one phone and positive outcome on your wife's phone indicates it's something to do with that specific phone. But what issue is the question.

Re: Phone Calls Repeatedly Dropping

magicxyz — Thu, 01 Oct 2020 17:47:15 GMT

I completely agree with you.

It is an Iphone 8. I have been using it with PM for about 7 months now without any issues.

Re: Phone Calls Repeatedly Dropping

Jb456 — Thu, 01 Oct 2020 17:57:39 GMT

@magicxyz do you have iOS 13 on the iPhone 8?..searching Google quickly apparently some people have experienced dropped calls from that iOS update. I didn't read in detail just browsed quickly. But I seen a bunch of sites giving suggestions on fixes.

Take a look at this link.

https://www.saintlad.com/iphone-dropping-calls-after-updating-to-ios-13/#:~:text=Apparently%2C%20some%20users%20have%20discovered,Callers%20option%20to%20disable%20it.

Re: Phone Calls Repeatedly Dropping

magicxyz — Thu, 01 Oct 2020 18:04:02 GMT

Yeah I saw that when I was googling my issue. Unfortunately my issue is not that one. I am running 14.0.1 which is the very latest OS.

Re: Phone Calls Repeatedly Dropping

Jb456 — Thu, 01 Oct 2020 19:04:02 GMT

@magicxyz this link is titled 14/13 iOS although most of the writing is about iOS 13.

Possible to try some of the suggestions to see if it fixes anything on your phone?

https://www.tenorshare.com/ios-13/fix-iphone-dropping-calls-in-ios-13.html

Re: Phone Calls Repeatedly Dropping While on Hold

jakebooze — Thu, 18 Feb 2021 00:34:00 GMT

I have been trying to reset my CRA account for about 5 days now. I have contiguously been transferred to different departments and at the 2 and half hour mark my call get dropped.

I have talked a friend who worked for Telus for 30 years on large switchboard and centrex systems. Says that it sounds like the cellular carrier is dropping you?

Any thoughts? Thanks in advance Jake