topic Re: Login information in Get Support

Login information

Emmafex — Wed, 05 Jan 2022 18:23:44 GMT

Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ?

Re: Login information

JoyLuck — Tue, 29 Sep 2020 23:33:55 GMT

@Emmafex wrote:
Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ?

Contact moderators to assist you for you daughter’s acct.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Login information

esjliv — Tue, 29 Sep 2020 23:34:49 GMT

Hello @Emmafex , you do not open a new account.

Do you know the email used? If so use the Forgot My Password option.

If you do not know the email contact he PM Moderaters.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login information

popping — Wed, 30 Sep 2020 04:03:30 GMT

@Emmafex wrote:
Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ?

You do not need to create a new self-serve account account. You self serve account username is your email address you used to activation your account.

If your remember the answer to your security question, you can use the Forgot you password? link on the login page to reset your password.

If you do not remember the answer to your security question, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "forget password and answer to security question"

After submitted your support ticket, you should check your private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, you had not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

Good luck.