topic Re: Data not working in Get Support

Data not working

Chill10 — Wed, 05 Jan 2022 18:23:32 GMT

I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please.

I can't access my APN settings and I've been without data for a week.

Re: Data not working

Jb456 — Tue, 29 Sep 2020 18:08:52 GMT

Contact moderators and ask them

or private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you get your hands on a Freedom mobile sim card. You should be able to correct the APN settings with that sim and avoid them being greyed out.

Re: Data not working

dabr — Tue, 29 Sep 2020 18:09:02 GMT

@Chill10 wrote:
I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please.

I can't access my APN settings and I've been without data for a week.

@Chill10 You can try contacting moderators either via SIMon chatbot ? mark bottom right of the screen or private message Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could also try asking the chatbot for the APN settings too.

Re: Data not working

Helpershelper — Tue, 29 Sep 2020 18:13:44 GMT

@Chill10

can you tell me what happens or what you see when you go to the settings page that shows your access point names. If you can’t access it then you can try resetting your phone.

Re: Data not working

Anonymous — Tue, 29 Sep 2020 18:36:37 GMT

@Helpershelper wrote:
@Chill10

can you tell me what happens or what you see when you go to the settings page that shows your access point names. If you can’t access it then you can try resetting your phone.

@Helpershelper : It's all greyed out. This has been a problem with many carriers, not just here. Do some more reading and you'll see some of the suggestions or mod fixes.

Re: Data not working

Chill10 — Tue, 29 Sep 2020 21:19:07 GMT

Yeah that's the issue. I'm hoping I can get APN file from a mod before modding my phone. I could also order Freedom mobile sim but I'm already short on cash and don't want to waste $10 and who knows how long it's going to take to ship.

Re: Data not working

Chill10 — Tue, 29 Sep 2020 21:24:27 GMT

Talking to mod thankfully. Hopefully able to get APN file to download. Thanks for the link to the mod