topic Re: Not able to set up my account in Get Support

Not able to set up my account

bonelloj — Wed, 05 Jan 2022 18:23:10 GMT

Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed.

Jim

Re: Not able to set up my account

Gunner123 — Mon, 28 Sep 2020 21:03:49 GMT

@bonelloj wrote:
Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed.

Jim

@bonelloj hi have you completed your sign up yet? do you have service?

Re: Not able to set up my account

bonelloj — Mon, 28 Sep 2020 21:05:52 GMT

It's actually for my wife, yes she has service and the phone works perfectly just not able to set her new account.

Re: Not able to set up my account

LovesToPM — Mon, 28 Sep 2020 21:10:20 GMT

Hi @bonelloj

If you activated at home, your self-serve account is already setup.

Have you tried logging on here? https://selfserve.publicmobile.ca/

Re: Not able to set up my account

JoyLuck — Mon, 28 Sep 2020 21:10:34 GMT

@bonelloj

Maybe try this:

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

https://selfserve.publicmobile.ca/self-registration/

Re: Not able to set up my account

mgbonello — Mon, 28 Sep 2020 21:31:22 GMT

I'll try the link. Thanks very much

Re: Not able to set up my account

Helpershelper — Mon, 28 Sep 2020 21:46:54 GMT

If you want to bring her old phone number over then it must be active and the phone must be unlocked, the carrier can unlock it for you. You can have this process done in store or with the link below:

https://www.publicmobile.ca/en/on/get-started

Re: Not able to set up my account

gpixel — Mon, 28 Sep 2020 21:52:40 GMT

@mgbonello if you arent able to create an account contact customer support mods to fix it.

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response