topic Active plan in Get Support

Active plan

Mac84 — Wed, 05 Jan 2022 18:22:42 GMT

I have a 40$ a month plan but I try making a call and it says I have no active long distance plan. It's canada wide. How do I fix this

Re: Active plan

Jb456 — Mon, 28 Sep 2020 02:43:36 GMT

Let the message play out then it should connect the call or put a 1 infront of the number.

Does that work?

Re: Active plan

computergeek541 — Mon, 28 Sep 2020 02:43:18 GMT

@Mac84 wrote:
I have a 40$ a month plan but I try making a call and it says I have no active long distance plan. It's canada wide. How do I fix this

The first thing to do is to make sure that the number is being dialed correctly. Although it should not matter (calls should still go through anyway), there have been some reports of some calls not proceeding unless a 1 is dialed before the area code.

Re: Active plan

AE_Collector — Mon, 28 Sep 2020 03:14:28 GMT

Try dialing 1 and then your number. While you have a Canada Wide plan, not everyone else using the network does thus the Long Distance message. Areas are still divided into local calling areas from the land line age and a 1 signals that you want to call outside the local calling area a wider area and since YOUR plan includes this you wont have to pay extra.

AE_Collector

Re: Active plan

computergeek541 — Mon, 28 Sep 2020 02:43:36 GMT

@Jb456 wrote:
Let the message play out then it should connect the call or put a 2 infront of the number.

Does that work?

A 2?

Re: Active plan

Jb456 — Mon, 28 Sep 2020 02:45:07 GMT

@computergeek541 I fixed it. You know was just rushing incase you move the thread and I get the red screen again 🤣

Re: Active plan

AE_Collector — Mon, 28 Sep 2020 02:46:34 GMT

@computergeek541 wrote:
@Jb456 wrote:
Let the message play out then it should connect the call or put a 2 infront of the number.

Does that work?
A 2?

Yes, should be a “3” for Public Mobile. Koodo dials “2” and Telus “1”.

🙂

AE_Collector

Re: Active plan

computergeek541 — Mon, 28 Sep 2020 20:22:03 GMT

@Jb456 wrote:
@computergeek541 I fixed it. You know was just rushing incase you move the thread and I get the red screen again 🤣

You know that I was just kidding.It's really easy to type something incorrectly when the two keys are beside each other.

Re: Active plan

Anonymous — Mon, 28 Sep 2020 02:49:10 GMT

@AE_Collector wrote:
@computergeek541 wrote:
@Jb456 wrote:
Let the message play out then it should connect the call or put a 2 infront of the number.

Does that work?
A 2?
Yes, should be a “3” for Public Mobile. Koodo dials “2” and Telus “1”.

🙂

AE_Collector

You of all people would know darn well that this is a Canada/US country code. Ain't nuttin' to do wid the carrier. 🙂

Re: Active plan

RosieR — Mon, 28 Sep 2020 03:47:07 GMT

@AE_Collector wrote:
@computergeek541 wrote:
@Jb456 wrote:
Let the message play out then it should connect the call or put a 2 infront of the number.

Does that work?
A 2?
Yes, should be a “3” for Public Mobile. Koodo dials “2” and Telus “1”.

🙂

AE_Collector

@AE_Collector this is correct? Wow! I learn new this everyday. 😊

Re: Active plan

AE_Collector — Mon, 28 Sep 2020 13:59:18 GMT

@RosieR

Yeah...not very correct....

AE_Collector

Re: Active plan

geopublic — Mon, 28 Sep 2020 15:04:40 GMT

@Mac84 Make sure you account is active by dialing 611 and also make sure you are dialing the correct area code