topic roadblocked in Get Support

roadblocked

gnemeth — Wed, 05 Jan 2022 18:22:05 GMT

I want to port in another number

Blurb tells me I have to do it through simon

Simon says I have to get a ticket for a moderator and offers a button to apply for this.

I hit this button - it tells me I have to open my account.

I try to open my account (which I have been in today already!)

It tells me there is an error in my user name.

Verified this name.

Tried changing password.

I can still get into the community - I just can't get a ticket made!

Help!

Re: roadblocked

Anonymous — Sun, 27 Sep 2020 15:49:54 GMT

@gnemeth

Are you activating a new account?

You can transfer/port in during activation. (except Koodo pre-paid) If after activation then yes you need to contact the moderators and thus the frustration. I get it.

Re: roadblocked

Jb456 — Sun, 27 Sep 2020 15:55:48 GMT

One sim card per account per email address. You need a 2nd new sim with different email address you can use same credit card.

If first account is blocked you need the moderators help.

If other number your porting is Koodo prepaid you need moderators help.

Since the chat ain't working for you. (It can be a pain sometimes) link below you can private message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Don't forget to use your referral code from your 1st account.

Unless @gnemeth you're talking about porting number into 1st? Still would have to contact mods just ignore my first part about a 2nd account.

Re: roadblocked

Snodge — Sun, 27 Sep 2020 17:27:35 GMT

I was just having same problem. If you got to the point where you had to verify your id by submiting username and password you have to use your phone account info not your community account info.