topic Re: Anyone else unable to access their account today? in Get Support

Anyone else unable to access their account today?

Carniam — Wed, 05 Jan 2022 18:21:45 GMT

Title says it all. Can’t access my account, it just loads and loads, and loads... I get the site is typically slow, but this is ridiculous.

Re: Anyone else unable to access their account today?

JoyLuck — Sat, 26 Sep 2020 17:24:04 GMT

@Carniam wrote:
Title says it all. Can’t access my account, it just loads and loads, and loads... I get the site is typically slow, but this is ridiculous.

No problems for me today.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Anyone else unable to access their account today?

RossN — Sat, 26 Sep 2020 17:25:20 GMT

@Carniam wrote:
Title says it all. Can’t access my account, it just loads and loads, and loads... I get the site is typically slow, but this is ridiculous.

@Carniam hi try restarting your computer or device you are using

Re: Anyone else unable to access their account today?

LurganIeUk — Sat, 26 Sep 2020 17:26:18 GMT

Mine is faster than usual.

Re: Anyone else unable to access their account today?

hairbag1 — Sat, 26 Sep 2020 17:26:45 GMT

@Carniam...

works ok in BC. Do as @JoyLuck suggests and clear your cache files. See if that sppeds things up for you.

Sometimes it's just a bit slow though.

Re: Anyone else unable to access their account today?

Carniam — Sat, 26 Sep 2020 17:28:00 GMT

Using google chrome. It worked in incognito though. Weird. Thanks