topic Re: NewCustomer Porting Issue in Get Support

Re: NewCustomer Porting Issue

Dino1 — Wed, 05 Jan 2022 18:21:09 GMT

I have tried several time to contact moderator and can not get ticket !

I am new customer and wish to port number that I have had for over 20 years.

please help with ticket issue and porting number

thanks

Re: NewCustomer Porting Issue

Jb456 — Fri, 25 Sep 2020 20:19:20 GMT

@Dino1 send them a private message.

Click this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to your private message inbox. The envelope top rightish of these forums.

Re: NewCustomer Porting Issue

Staliger — Fri, 25 Sep 2020 20:34:09 GMT

@Dino1

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: NewCustomer Porting Issue

gpixel — Fri, 25 Sep 2020 20:35:54 GMT

@Dino1

click on the question mark chat bubble to the bottom right of your screen
type "port request"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

Re: NewCustomer Porting Issue

geopublic — Fri, 25 Sep 2020 21:17:17 GMT

@Dino1 wrote:
I have tried several time to contact moderator and can not get ticket !
I am new customer and wish to port number that I have had for over 20 years.
please help with ticket issue and porting number
thanks

@Dino1

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

Account number with previous provider
name on the account
phone number with the previous provider.

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. Include the info from above. If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: NewCustomer Porting Issue

benfatto — Fri, 25 Sep 2020 22:11:58 GMT

@Dino1 If you have not yet activated your PM account, you may request the transfer during activation without contacting the moderators.

If you'd like some support while activating try this chat line: https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en