topic Re: Activating Sim Card Issue in Get Support

Activating Sim Card Issue

dq — Wed, 05 Jan 2022 18:20:41 GMT

Hi:

I just activated 4 phones today for my family. All with different SIMS and emails.

The last one went through the entire activation process and then I got a 404 timeout screen.

I checked my credit card and it was charged. The phone shows No Service and I am unable to log into the account that was created.

If I retry the SIM it now says its invalid. What can I do?

Thanks

Re: Activating Sim Card Issue

computergeek541 — Fri, 25 Sep 2020 04:25:48 GMT

@dq wrote:
Hi:

I just activated 4 phones today for my family. All with different SIMS and emails.

The last one went through the entire activation process and then I got a 404 timeout screen.
I checked my credit card and it was charged. The phone shows No Service and I am unable to log into the account that was created.
If I retry the SIM it now says its invalid. What can I do?
Thanks

Check if your credit card was charged. If it hasn't been charged, wait 50 minutes and then try activating that last one again. if the charge did show up for that last account, open a ticket to moderators by going to https://publicmobile.ca.ada.support/chat .

Re: Activating Sim Card Issue

LovesToPM — Fri, 25 Sep 2020 03:56:19 GMT

Hi @dq

Welcome to Public Mobile!

Did you use the same credit card for all 4 activations? If so, you may have triggered Public Mobile's anti-fraud policy. I believe the limit is 2 to 3 usages of the same card. As computergeek541 mentioned, check your credit card to see how many charges went through.

If there are 3 charges, retry the activation but wait 50 minutes after your last attempt (as the SIM number may still be locked by your previous session). And please try to use a different card if you can.

p.s. I hope you were able to use your own referral code for all those activations.

Re: Activating Sim Card Issue

LovesToPM — Fri, 25 Sep 2020 04:00:43 GMT

@computergeek541 wrote:
@dq wrote:
Hi:

I just activated 4 phones today for my family. All with different SIMS and emails.

The last one went through the entire activation process and then I got a 404 timeout screen.
I checked my credit card and it was charged. The phone shows No Service and I am unable to log into the account that was created.
If I retry the SIM it now says its invalid. What can I do?
Thanks
Check if your credit card was charged. If it hasn't been charged, wait 50 minutes and then try activating that last one again. if the charge did show up for that last account, open a ticket to moderators by going to https://publicmboile.ca.ada.support/chat .

Hi @computergeek541 , you may want to fix that link to SIMon as it won't work

https://publicmobile.ca.ada.support/chat/

Re: Activating Sim Card Issue

computergeek541 — Fri, 25 Sep 2020 04:26:47 GMT

@LovesToPM wrote:

Hi @computergeek541 , you may want to fix that link to SIMon as it won't work
https://publicmobile.ca.ada.support/chat/

Thanks. It was mistyped.

Re: Activating Sim Card Issue

dq — Fri, 25 Sep 2020 04:58:58 GMT

Hi:

So of the four phones, one was my wife's and she used her own credit card. It was good. I set up my own (it was good) and two more for each daughter. The first daughter's was good. The last one I set up had the issue. I put mine and each daughters on my credit card. All three were charged, but the last daughter's wasn't activated (no account with Public and no service). The sim says invalid (even after waiting). I'm assuming if they charged my credit card the account must have been created. Not sure what to do. Thanks.

Re: Activating Sim Card Issue

LovesToPM — Fri, 25 Sep 2020 05:12:38 GMT

@dq

Send a private message to Moderators explaining this issue: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only they can fix it for you. You may send them your SIM number, the email that was used to activate and any other relevant info.

They will likely respond some time tomorrow as it is late now. Please keep an eye on your message inbox to look for their reply.

Re: Activating Sim Card Issue

dq — Fri, 25 Sep 2020 05:22:47 GMT

Thanks. I will try that.

Re: Activating Sim Card Issue

computergeek541 — Fri, 25 Sep 2020 07:46:56 GMT