topic Re: Over payment in Get Support

Over payment

Manpreetkaur-33 — Wed, 05 Jan 2022 18:20:15 GMT

As i pay my bill twicely by my mistake. How will i get refund for that?

Re: Over payment

Helpershelper — Thu, 24 Sep 2020 17:34:43 GMT

Unfortunately, there are no refunds as this is a prepaid service.

Re: Over payment

geopublic — Thu, 24 Sep 2020 17:35:37 GMT

@Manpreetkaur-33 The extra funds will go into your account balance and will automatically be used during your next plan renewal.

Re: Over payment

Mornerichard — Thu, 24 Sep 2020 17:35:17 GMT

Did you pay manually?

If so, the amount will remain in your account and you won't have to pay next month.

If you don't want the money to remain in your account, you can probably contact support, not sure if they can refund account funds.

If it was an auto pay, they will probably reverse the duplicate charge.

Re: Over payment

gpixel — Thu, 24 Sep 2020 17:47:06 GMT

@Manpreetkaur-33

what I suggest doing is leaving the extra money in your "available funds" to use it for your next renewal. then when you receive a text that your plan has renewed manually top up your available funds. I usually have about 1 months worth of "available funds" in my account at any given time to avoid possible issues