topic Re: Self Serve page not functioning in Get Support

Self Serve page not functioning

itadams — Wed, 05 Jan 2022 18:19:59 GMT

When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/

Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional

Re: Self Serve page not functioning

Helpershelper — Thu, 24 Sep 2020 02:07:32 GMT

Unfortunately that’s all done online. They’re probably working on it to bring it back up.

Re: Self Serve page not functioning

esjliv — Thu, 24 Sep 2020 02:10:06 GMT

Hi @itadams ,

This can happen sometimes. Yes "The White Screen", I am getting it too.

Try opening it through an incognito tab. I just tried this, and it worked.

Re: Self Serve page not functioning

Helpershelper — Thu, 24 Sep 2020 02:08:18 GMT

I was gonna say think on the bright side that a ton of people are activating their plans

Re: Self Serve page not functioning

itadams — Thu, 24 Sep 2020 02:09:09 GMT

Ha! Incognito worked. Thanks!

Re: Self Serve page not functioning

mm80 — Thu, 24 Sep 2020 02:24:57 GMT

@Helpershelper wrote:
I was gonna say think on the bright side that a ton of people are activating their plans

Public self serve does this regularly. It's not because too many people are activating. It happens in the middle of the night too.

Re: Self Serve page not functioning

mm80 — Thu, 24 Sep 2020 02:26:05 GMT

@itadams wrote:
Ha! Incognito worked. Thanks!

That trick only works in some browsers. For other browsers, it's still a while screen and you have to wait for the site to work properly again. Chrome incognito is a work around but it's still a problem with Public Mobile's site.

Re: Self Serve page not functioning

NoseyNick — Thu, 24 Sep 2020 02:56:43 GMT

Was down for me too, but seems to be up again now, yay! 🙂