topic My cell can't access mobile data in Get Support

My cell can't access mobile data

joeli — Wed, 05 Jan 2022 18:19:46 GMT

Hi Simon,

My cell can't access mobile data. It worked with fido before.t

Maybe my account setting issue (xxxxxxxxxxxxxxx)?

Thanks,

editesd by computergeek541: phone number removed

Re: My cell can't access mobile data

JoyLuck — Wed, 23 Sep 2020 20:02:29 GMT

@joeli

Choose 3 vertical dots and edit out your phone number. This is a public forum.

Re: My cell can't access mobile data

Jb456 — Wed, 23 Sep 2020 20:10:40 GMT

@joeli we are not Simon. Simon is the chat bot.

Do you have an android phone? If yes check your APN settings on your phone.

Add these.

save and reboot

If they don't work try these

If it's an iPhone let us know.

Also remove your number as @JoyLuck mentioned. This is a public forum everyone can see it.

Re: My cell can't access mobile data

popping — Wed, 23 Sep 2020 20:23:41 GMT

@joeli

The APN settings is not correct.

Try a simple procedure to configure your APN setting automatically first before manually configure the APN settings.

With your PM SIM card insert in your phone and data enable. Turn off your phone. Wait 1 minutes, Turn on your phone to let your phone to configure your APN.

If you have a LG phone, you need to do a network reset after switching provider before your data working again. If network reset does not work, you need to bacvk up your data and do a factory reset on your LG phone.

Re: My cell can't access mobile data

esjliv — Wed, 23 Sep 2020 20:23:00 GMT

@joeli ,

You have posted on the public Community forum. To contact Public Mobile Representatives you must submit a ticket directly to them OR though SIMon the chat bot.

Have you tried:

rebooting your phone
removing and reinserting your SIM, reboot
going into airplane mode for a few minutes, then turning it off

Also, ensure your data is enabled/turned on:

Re: My cell can't access mobile data

gpixel — Thu, 24 Sep 2020 00:04:34 GMT

@joeli SIMon is the chat bot, not people in the forum's. I suggest to read the community guidelines. to better protect yourself

https://productioncommunity.publicmobile.ca/t5/Community/Community-Guidelines-amp-Terms-of-Service/m-p/565989#M30

it would help everybody to provide the make and model of the device. and the troubleshooting steps you've taken so far

I tried it, but the phone still did not access the data.
My phone is ZTE Axon from Fido.
Thanks,

*if your device is a dual sim try using the other slot. if you have another device try installing the sim in there to determine if it's your phone. if Fido's settings are still stored in the phone, try to delete them. other than that a factory reset may be your last option

Re: My cell can't access mobile data

joeli — Wed, 23 Sep 2020 23:17:33 GMT

I tried it, but the phone still did not access the data.
My phone is ZTE Axon from Fido.
Thanks,

Joe Li

Re: My cell can't access mobile data

marjolaine_b — Wed, 23 Sep 2020 23:24:47 GMT

Hello Joe,

Would you please be able to explain a bit in detail about your problem.

I would like to check if you have your data option switched off in your phone. Alternatively have you tried switching a sim from a different provider to ensure that the data is being accessed?