topic Re: Help! Refund required 90 day plan in Get Support

Help! Refund required 90 day plan

philthyphil — Tue, 04 Jan 2022 18:28:55 GMT

The first time I paid I forgot to add text to my 90 day plan. I had to redo my plan and pay another $120 to get my text service to work. I would like a refund of the first transaction.

Re: Help! Refund required 90 day plan

dohadotahmed — Sun, 05 Feb 2017 00:31:34 GMT

I think you don't have to redo your plan change. Just private message one of the mod your phone number, account number and PIN so that they can add the text messages on your plan.

Here is the link how to contact a community moderator
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Help! Refund required 90 day plan

ajanda — Sun, 05 Feb 2017 00:26:16 GMT

@philthyphil

Try privating messaging a mod by following this link: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

Let one of the mods know that your text service was not working and you got charged twice when you tried changing the plan. Make sure you send a private message including your Public Mobile phone number, account number and desired plan.

*** Do not post any of this information on the community forums