topic Re: Text From 611 in Get Support

Text From 611

pennerc — Wed, 05 Jan 2022 18:19:16 GMT

I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts?

Re: Text From 611

Jb456 — Wed, 23 Sep 2020 15:44:19 GMT

Credit card possibly about to expire?

Payment due date in a few days?

Re: Text From 611

hairbag1 — Wed, 23 Sep 2020 15:44:14 GMT

@pennerc wrote:
I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts?

Log into your account to see when your next renewal date is. Alternative is to dial 611.

Re: Text From 611

geopublic — Wed, 23 Sep 2020 15:47:26 GMT

@pennerc wrote:
I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts?

@pennerc

Could have been sent in error (ignore0
Your cc is about to expire (change cc info via selfserve)
Heads-up 2 days before your plan renewal (normal)

Re: Text From 611

Jb456 — Wed, 23 Sep 2020 15:48:24 GMT

@pennerc so I don't think it's a reminder that your payment is coming up as that message (below) does not say "uninterrupted services"

Do you have a credit card on file? Maybe expiry date is up soon? If yes did you get a new card?...if it's that and card needs updating. Click payment then bottom left manage my card.

Re: Text From 611

pennerc — Wed, 23 Sep 2020 15:49:03 GMT

Thanks, it's probably the credit card expiry.