topic Re: Disabled online account in Get Support

Disabled online account

Christa420 — Wed, 05 Jan 2022 18:18:49 GMT

I cant get into my online account ... when i try to login its giving me your account has be disabled message . How can i fix this ?

Re: Disabled online account

esjliv — Tue, 22 Sep 2020 23:47:12 GMT

Hello @Christa420 ,

Have you tried the forgot your password option?

https://selfserve.publicmobile.ca/Overview/

What does it say for your status when you call 611?

If you cannot access the forgot your password option contact the moderators.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Disabled online account

Christa420 — Tue, 22 Sep 2020 23:47:24 GMT

Yes i have ... thanks for the suggestion

Re: Disabled online account

computergeek541 — Tue, 22 Sep 2020 23:52:09 GMT

@Christa420 Has your account been in suspension for more than 90 days?

Re: Disabled online account

Christa420 — Tue, 22 Sep 2020 23:52:24 GMT

When i call 611 it tells me my renewal date .

Re: Disabled online account

Christa420 — Tue, 22 Sep 2020 23:53:36 GMT

No ... i am trying to get into my online account .

Re: Disabled online account

computergeek541 — Tue, 22 Sep 2020 23:55:25 GMT

@Christa420 The reason I was asking was because if the account was closed, I believe that the error message would be similar. When it says that the login is disabled, only the moderators can help.

Re: Disabled online account

will13am — Tue, 22 Sep 2020 23:56:50 GMT

Re: Disabled online account

Christa420 — Tue, 22 Sep 2020 23:58:02 GMT

No it has not .