topic Re: Is Rino3 Pro 5.8 able to work on PM network? in Get Support

Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Wed, 05 Jan 2022 18:18:43 GMT

before i buying a Rino3 Pro 5.8 I confirmed with PM that it was compatible. I was told it was.

So bought the phone, bought the sim card and paid for a plan. I cannot connect.

I printed out the chat and I saw that the PM chat guy had checked on Reno3 Pro 5.8 not Rino3 Pro 5.8. So my question is will this Rino3 Pro 5.8 work on the PM network?

Re: Is Rino3 Pro 5.8 able to work on PM network?

Helpershelper — Tue, 22 Sep 2020 20:59:06 GMT

Unfortunately, it doesn’t look like it. Check the site below to see the list of compatible devices:

https://www.publicmobile.ca/en/on/get-started

Re: Is Rino3 Pro 5.8 able to work on PM network?

computergeek541 — Tue, 22 Sep 2020 21:01:21 GMT

@Girpee wrote:
before i buying a Rino3 Pro 5.8 I confirmed with PM that it was compatible. I was told it was.
So bought the phone, bought the sim card and paid for a plan. I cannot connect.
I printed out the chat and I saw that the PM chat guy had checked on Reno3 Pro 5.8 not Rino3 Pro 5.8. So my question is will this Rino3 Pro 5.8 work on the PM network?

According to https://shopee.ph/Rino3-pro-mobile-phone-5.8-Inch-Smartphone-3G-Network-4GB-RAM-64GB-ROM-Mobilephone-Android-9.1-Smart-Telephone-i.99622370.7735077271#:~:text=Frequency%3A%20GSM850%2F900%2F1800,4GB%20RAM%20%2B64GB%20ROM%208. , the Rino3 Pro 5.8 should work as they list the network types as "Frequency: GSM850/900/1800/1900MHz, 3G: WCDMA850/1900/2100MHz". However, I have no way to check the accuracy of that website, and don't have much confidence in that information as it also says that the screen size is only 5.0 inches.

Re: Is Rino3 Pro 5.8 able to work on PM network?

gpixel — Tue, 22 Sep 2020 21:02:48 GMT

@Girpee I would have to suggest purchasing a phone that's known to work in Canada. what is your budget on a new device?

Re: Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Tue, 22 Sep 2020 21:19:34 GMT

thanks for your reply..no, its not on the list. I see that now. I took the information from PM chat guy as being accurate. First mistake.

Re: Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Tue, 22 Sep 2020 21:24:02 GMT

the phone i have does has a 5 inch screen, I'll keep trying to get it to work

Re: Is Rino3 Pro 5.8 able to work on PM network?

Anonymous — Tue, 22 Sep 2020 21:30:51 GMT

It seems to be a pretty obscure phone. Alibaba suggested it had 3G WCDMA 850. That's one of the two minimum required frequencies for PM. Although even there maybe it could say UMTS.

I don't think the phone will work here.

Re: Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Wed, 23 Sep 2020 12:02:08 GMT

thanks a lot for your feedback..it makes you wonder why walmart would sell this.

Re: Is Rino3 Pro 5.8 able to work on PM network?

gpixel — Wed, 23 Sep 2020 14:04:51 GMT

@Girpee if Walmart sells it in their store(not online), then it should work.

*I just looked it up on Walmart's website. it's being sold through a third party seller. I don't think you will receive a full refund if it doesn't work.

Re: Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Wed, 23 Sep 2020 14:18:56 GMT

Third party resellers can use a store like Walmart that has a good reputation and get away with dumping their products.

The store's reputation is only as high as the people that they have selling for them.

unless they give a full refund.

Re: Is Rino3 Pro 5.8 able to work on PM network?

Girpee — Wed, 23 Sep 2020 21:26:23 GMT

full refund given by Walmart..new phone Leagoo M12 works fine. thanks all

Re: Is Rino3 Pro 5.8 able to work on PM network?

RosieR — Wed, 23 Sep 2020 23:03:57 GMT

@Girpee wrote:
full refund given by Walmart..new phone Leagoo M12 works fine. thanks all

Hi @Girpee nice to hear that Walmart gave you a full refund and your new phone is compatible with Public Mobile. That's great news!

Welcome to Public Mobile and the Community!