topic Re: Add on in Get Support

Add on

irishgirl012 — Wed, 05 Jan 2022 18:18:30 GMT

I paid for a add on i didnt need

Re: Add on

BeachNBeer — Tue, 22 Sep 2020 15:20:40 GMT

Public mobile does not issue refunds but if you generally made an error contact mods to see if they will make an exception.

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Re: Add on

Triguy — Thu, 01 Oct 2020 18:57:05 GMT

PM is prepaid so usually there are no refunds. You could try submitting a ticket to a moderator.

Here’s how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

You would probably be better to keep the add-on as it does not expire and will roll over to the next month until it is used up.

Re: Add on

kb_mv — Tue, 22 Sep 2020 15:23:42 GMT

@irishgirl012 What add on did you buy? If it's anything other than one of the US roaming packages, it will just stay on your account until such time as you do use it all up. Otherwise, what @Triguy and @BeachNBeer said.

Re: Add on

totalUser — Tue, 22 Sep 2020 15:26:08 GMT

Hi @irishgirl012

Did you just pay for it or did you use the money on your account to purchase it?

If you just paid but didn't make purchase then you can just leave money there and it will be used for your renewal.

If you did purchase add-on but it wasn't used and is still intact you may yet reaching out to moderators and asking them to revert charges and remove it. No guarantees though.

Was it a roaming add-on? Many people confuse it with regular add-ons

Re: Add on

Staliger — Tue, 22 Sep 2020 15:46:12 GMT

@irishgirl012 PM is prepaid, so refund is barely possible. However, you can try your chances with moderators. Contact them as was mentioned previously 😉