topic Re: Voicemail. in Get Support

Voicemail.

noelle123 — Wed, 05 Jan 2022 18:18:28 GMT

How do I access my voicemail?

When I call "1" it says it's dialing voice mail but then immediately hangs up. Same problem when I call 1 + my 10 digit number.

Re: Voicemail.

totalUser — Tue, 22 Sep 2020 15:19:32 GMT

You should change the voicemail number in your phone settings

Which province are you in?

Here is useful link

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446/highlight/true#M106548

Courtesy of @Nezgar

Re: Voicemail.

BeachNBeer — Tue, 22 Sep 2020 15:18:02 GMT

Call your cell number. It will bring you to your voicemail.

Re: Voicemail.

kb_mv — Tue, 22 Sep 2020 15:20:57 GMT

@noelle123 As indicated by @totalUser you need to go into your phone settings and manually add the voicemail number. Here is a previous post by @Nezgar that lists all the numbers.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: Voicemail.

noelle123 — Tue, 22 Sep 2020 15:23:31 GMT

I'm in Newfoundland. There is no number listed. I tried all the ones there but none of them worked.

Re: Voicemail.

LurganIeUk — Tue, 22 Sep 2020 15:24:12 GMT

What kind of phone do you have.

Re: Voicemail.

AE_Collector — Tue, 22 Sep 2020 15:27:43 GMT

Are you certain your phone is on Public Mobile?

AE_Collector

Re: Voicemail.

Anonymous — Tue, 22 Sep 2020 16:03:41 GMT

@noelle123 wrote:
I'm in Newfoundland. There is no number listed. I tried all the ones there but none of them worked.

Can you call any other numbers? Is your service active? What happens when you dial 611?

Log in to the self-serve and see that the account is active. Use the Reset Voicemail Password function that resets it to your 10 digit phone number.

Re: Voicemail.

mm80 — Wed, 23 Sep 2020 02:26:53 GMT

@noelle123 Try 902-580-4001

Re: Voicemail.

gpixel — Tue, 22 Sep 2020 20:15:35 GMT

@noelle123 try dialling ##21# then ##004# to reset your call forwarding. restart your phone and try dialing '1' again

Re: Voicemail.

totalUser — Tue, 22 Sep 2020 20:44:48 GMT

Any number should work really

What plan are you on

Are you out of your minutes

Did you put +1 ahead of the number

Re: Voicemail.

Caltor — Sun, 10 Oct 2021 16:26:48 GMT

Good day. I have the same problem. I try this ##21# and then ##004#. I got a message saying call forwarding, connection problem or invalid MMI code. Any though? Thanks.

Re: Voicemail.

Nezgar — Tue, 12 Oct 2021 17:53:51 GMT

@Caltor wrote:
Good day. I have the same problem. I try this ##21# and then ##004#. I got a message saying call forwarding, connection problem or invalid MMI code. Any though? Thanks.

@Caltor& @noelle123 - remember to hold / longpress 1, as simply dialing "1" will definitely induce the "Connection problem or invalid MMI code." response.

If still no go, first see if you can directly dial one of the many voicemail access numbers across Canada listed here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

If that works, but a long press of "1" doesn't work, then you can just set one of the above numbers as your access number, or continue to troubleshoot why the internal voicemail access number associated with longpress "1":

On android you might be able to dig into the settings in the phone app and edit the voicemail access number, ie something like:

Phone > Settings > Speed dial settings > 1 Voicemail > Setup > Voicemail number > +13065804001

for iPhone, dial the following code to set the number your phone calls when you hold "1" for voicemail: *5005*86*13065804001#