topic Re: Catherine/Alan - There are mistakes on QC website. Please Fix! in Get Support

Catherine/Alan - There are mistakes on QC website. Please Fix!

Jb456 — Wed, 05 Jan 2022 18:18:09 GMT

@Catherine_T @Alan_K

Can you guys take a look at the Quebec website plans. Both English and French.

There are mistakes under "offer details".

Example $13 plan says 250MB data 1/2

When you go and read "offer details" #2 says 500mb instead of 250mb.

If you look at higher plans they all show the extra 500mb as well.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

popping — Tue, 22 Sep 2020 00:25:12 GMT

@Jb456

You have good eyes... 😎

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

BearFBI — Tue, 22 Sep 2020 00:54:36 GMT

@Jb456

"If you look at higher plans they all show the extra 500mb as well."

Isint that normal ? I believe every plan other than the 15$ plan is bonus 500MB autopay.

PM mustve just copied and pasted the same text forgetting about the 250Mb bonus in the 15$ plan. Lol

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Anonymous — Tue, 22 Sep 2020 00:58:25 GMT

I reported a similar problem a week or so ago, regarding the 2.5G plan for Quebec. In that case, the fine print mentioned - must have autopay in order to get the 250MB (or something like that).

I don't think there is much QC (quality control) when it comes to getting these plans/promos up on the website.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Jb456 — Tue, 22 Sep 2020 01:04:49 GMT

@BearFBI unfortunately no it's not normal.

For example the $25 plan for 1 gig. On Quebec site they have it at $23 (but says with auto-pay) so that's the same as other provinces $25 with autoplay $23. However on Quebec website it says Data 1/2. So when you read offer details #2 says 500mb bonus with auto-pay.

Makes people think they should get 1.5 gigs of data.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

gpixel — Tue, 22 Sep 2020 01:24:28 GMT

is it safe to assume this plan. will be coming to the other provinces?

I think whatever pm advertises they need to honor it. it's not the customers fault for false advertising.

these are some pretty nice looking plans if the 500mb is added

$15/750mb

$25/1.5gb

$35/2.5gb

$40/5.5gb

$50/10gb

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

dabr — Tue, 22 Sep 2020 02:01:53 GMT

@Jb456 I would agree with @gpixel's suggestion if PM has plans advertising another block of bonus data, then it should be honoured.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Jb456 — Tue, 22 Sep 2020 02:12:01 GMT

@dabr I'm sure somewhere in their service terms / conditions. It's likely written PM is exempt from website errors.

Anyone's free to argue with PM that they should be entitled to what is advertised on the website. My post to them is simply letting them know that there is an error.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

dabr — Tue, 22 Sep 2020 02:21:59 GMT

@Jb456 wrote:
@dabr I'm sure somewhere in their service terms / conditions. It's likely written PM is exempt from website errors.

Anyone's free to argue with PM that they should be entitled to what is advertised on the website. My post to them is simply letting them know that there is an error.

@Jb456 You maybe right about the service terms and website errors, but I still think, since these errors seem to have been up for a while now and no effort seems to have been made to clean up the details, then they should honour the bonus data, but of course that's JMO and I'm sure PM will find a way to deny the extra bonus if they want to.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Anonymous — Tue, 22 Sep 2020 05:03:37 GMT

I agree with dabr. It's a form of false advertising. Or bait and switch. Someone reads that and says well hey sign me up only to get there and not find what they came for when signing up.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

BearFBI — Tue, 22 Sep 2020 10:49:21 GMT

@gpixel The 50$ for 10GB should be added. Koodo, Fido, And I belive Virgin Mobile all have 50$ 9GB plans. If they can do 9GB we can do 10GB or even 11GB.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

dabr — Wed, 23 Sep 2020 00:33:20 GMT

@Jb456 Looks like PM took notice of your post and have changed the bonus data noted under condition no. 2 for the Quebec plans page, except now apparently all the Quebec plans are eligible to receive 250mb of additional data instead of 500mb.

Confusing! 🤔

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Jb456 — Wed, 23 Sep 2020 01:02:04 GMT

@dabr sure is confusing lol. I think no 2 is the same coding for all plans and they don't realize it lol

@Catherine_T @Alan_K It is fixed for the $13 ($15) plan. However all higher QC plans $23,$33, etc now say 250mb bonus under #2 offer details. Can this be corrected? Thanks

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

dabr — Wed, 23 Sep 2020 01:08:04 GMT

@Jb456 wrote:
@dabr sure is confusing lol. I think no 2 is the same coding for all plans and they don't realize it lol

@Catherine_T @Alan_K It is fixed for the $13 ($15) plan. However all higher QC plans $23,$33, etc now say 250mb bonus under #2 offer details. Can this be corrected? Thanks

@Jb456 Unless they do get the extra bonus in Quebec? 😊 They certainly should according to the details!

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Anonymous — Wed, 23 Sep 2020 01:10:38 GMT

@dabr wrote:
@Jb456 wrote:
@dabr sure is confusing lol. I think no 2 is the same coding for all plans and they don't realize it lol

@Catherine_T @Alan_K It is fixed for the $13 ($15) plan. However all higher QC plans $23,$33, etc now say 250mb bonus under #2 offer details. Can this be corrected? Thanks
@Jb456 Unless they do get the extra bonus in Quebec? 😊 They certainly should according to the details!

Absolutely. That's what's being advertised. Otherwise it's a bait & switch.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

dabr — Wed, 23 Sep 2020 01:12:12 GMT

@Anonymous wrote:
@dabr wrote:
@Jb456 wrote:
@dabr sure is confusing lol. I think no 2 is the same coding for all plans and they don't realize it lol

@Catherine_T @Alan_K It is fixed for the $13 ($15) plan. However all higher QC plans $23,$33, etc now say 250mb bonus under #2 offer details. Can this be corrected? Thanks
@Jb456 Unless they do get the extra bonus in Quebec? 😊 They certainly should according to the details!
Absolutely. That's what's being advertised. Otherwise it's a bait & switch.

I agree! PM should honour what's on their own plan's pages at the minimum.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Alan_K — Thu, 24 Sep 2020 14:29:36 GMT

@Jb456 wrote:

@dabr sure is confusing lol. I think no 2 is the same coding for all plans and they don't realize it lol

@Catherine_T @Alan_K It is fixed for the $13 ($15) plan. However all higher QC plans $23,$33, etc now say 250mb bonus under #2 offer details. Can this be corrected? Thanks

@Jb456 Looking into this - thanks for flagging!

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

LovesToPM — Fri, 25 Sep 2020 05:36:22 GMT

@Alan_K

Does changing #2 of the Terms and conditions to something like this work?

2. Customers must subscribe to AutoPay to receive the 250MB or 500MB data bonus

2. Customers must subscribe to AutoPay to receive the data bonus
- 250MB for $15 plan
- 500MB for all other plans

Et en Francais
2. Pour recevoir le lot de 250 Mo ou 500 Mo de données en prime, il faut s’inscrire au Paiement automatique.

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

Jb456 — Fri, 25 Sep 2020 08:29:29 GMT

@Alan_K here's what I see. Quebec Website. Will try to explain what is confusing on the higher plans.

The picture shows $23 says "auto-pay required" and next to 1 gig of data it has the 1/2.

When you go to "offer details" number 2 displays this.

Reading that people think on top of 1 gig they will get a bonus data of 500mb for 1.5 gigs.

Now if you switch to any other province the picture of the plans display like this.

$25 for 500mb plus another 500mb with autopay for a total of 1gig. Which makes more sense.

On other provinces notice how it only says #1 next to data and not 1/2.

In offer details on other provinces there is not even a number #2.

Which should probably be there and not on the Quebec site based on how the picture displays for Quebec. Unless you change the Quebec pictures to look like other provinces?

I hope this makes sense to you! 🙂

Re: Catherine/Alan - There are mistakes on QC website. Please Fix!

LovesToPM — Fri, 25 Sep 2020 13:29:42 GMT

@Jb456 wrote:
@Alan_K here's what I see. Quebec Website. Will try to explain what is confusing on the higher plans.

The picture shows $23 says "auto-pay required" and next to 1 gig of data it has the 1/2.

When you go to "offer details" number 2 displays this.

Reading that people think on top of 1 gig they will get a bonus data of 500mb for 1.5 gigs.

Now if you switch to any other province the picture of the plans display like this.

$25 for 500mb plus another 500mb with autopay for a total of 1gig. Which makes more sense.

On other provinces notice how it only says #1 next to data and not 1/2.

In offer details on other provinces there is not even a number #2.

Which should probably be there and not on the Quebec site based on how the picture displays for Quebec. Unless you change the Quebec pictures to look like other provinces?

I hope this makes sense to you! 🙂

Sorry @Jb456 , I have to respectfully disagree with above assessment.

If you read the Quebec plan descriptions, they say

- (x) Data
- AutoPay required

Terms and conditions #2: Customers must subscribe to AutoPay to receive the (y) data bonus

This all implies that you must be registered for AutoPay to receive the (x) Data
and that without AutoPay, you would have only (x) - (y) data.

Overall I can see the allure of the new/revised plan descriptions for Quebec.

However, since some of you are not seeing it the same way, PM may decide to switch Quebec plan descriptions back to the original format. That's all I have to say.