topic Re: Phone not working in Get Support

Phone not working

gogs17 — Wed, 05 Jan 2022 18:18:04 GMT

I cannot call or receive calls. The top left says ‘searching’ . Tried everything.

Re: Phone not working

computergeek541 — Mon, 21 Sep 2020 23:57:51 GMT

Try restarting your phone. Also check network settings by experimenting with the 3g network as preferred. If you're a new customer, which model is your phone?

Re: Phone not working

gogs17 — Tue, 22 Sep 2020 00:03:56 GMT

Tried all that and nothing. iPhone

Re: Phone not working

esjliv — Tue, 22 Sep 2020 00:09:01 GMT

Hi @gogs17 ,

When you log into your self serve account, does the last four digits on your SIM card match the last four digits listed on your self serve?

You will find this under your "My Profile" section, under "Sim Card".

Re: Phone not working

popping — Tue, 22 Sep 2020 00:15:08 GMT

@gogs17 wrote:
Tried all that and nothing. iPhone

Check you iPhone for updates.

Connect your iPhone using USB cable to iTune running on a PC to update the PM carrier file or any updates waiting for your.

Good luck.

Re: Phone not working

gpixel — Tue, 22 Sep 2020 00:19:50 GMT

@gogs17

try taking your sim card out and reseating it. maybe it came loose. also clean the metal tabs if they are dirty

reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone