topic Re: Having trouble in Get Support

Having trouble

Donaldgautreau — Tue, 04 Jan 2022 09:51:29 GMT

How come it doesn't let me sign in with my Hotmail account

Re: Having trouble

Anonymous — Wed, 22 Dec 2021 21:09:33 GMT

@Donaldgautreau : Sign in to what? Community? Self-serve? Purchasing? What have you created so far? If you once did use that hotmail account then maybe you have a wrong password.

Re: Having trouble

esjliv — Wed, 22 Dec 2021 21:09:52 GMT

@Donaldgautreau wrote:
How come it doesn't let me sign in with my Hotmail account

@Donaldgautreau - what are you trying to sign into? There are a few different accounts you can create with Public Mobile.

THIS one - Community, which clearly you can sign in.

SELF SERVE (once you have a Public Mobile phone number/account) - create an account for this here: https://selfserve.publicmobile.ca/self-registration/

If issues and you cannot log in after creating an account, open a tab in incognito mode, and try that way.

Buying a SIM Card and Phone sections. You don't need to create an account for these, you should be able to continue as a guest to proceed to purchase for these.

Re: Having trouble

HALIMACS — Wed, 22 Dec 2021 21:21:55 GMT

@Donaldgautreau

Go back into your email accounts to make sure you're using the correct email address.

Look for the activation email that you should have received from public mobile when you activated.

One way to test whether you have the correct email address for self serve login credentials is to use the "forget password" option to see if Public Mobile recognizes the registered email address.

Re: Having trouble

Anonymous — Wed, 22 Dec 2021 21:28:46 GMT

@Donaldgautreau

review Reactivate a suspended plan (publicmobile.ca)

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Having trouble

ShawnC13 — Wed, 22 Dec 2021 21:37:24 GMT

If you are taking about self serve as you were obviously lifted in here, have you set up an account? They are two different accounts and separate sign ins