topic Re: Add ons in Get Support

Add ons

Mosey — Wed, 05 Jan 2022 18:17:42 GMT

Have paid twice now to add on 1 G but it's not showing up on my account.

Re: Add ons

gpixel — Mon, 21 Sep 2020 16:00:04 GMT

@Mosey are there "available funds" in your account? if there is go back to the add-ons page and apply the addon

Re: Add ons

hairbag1 — Mon, 21 Sep 2020 16:21:58 GMT

@Mosey....

Purchase Add-Ons using your Self-Serve account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Add ons

Helpershelper — Mon, 21 Sep 2020 17:15:43 GMT

Depending on how you paid, they may be waiting for the payment to clear. If you're still able to use your data, then I'd just wait a bit. If there's a PM location in a mall near you, I would visit them in person for it to be resolved quickly as they can check your phone's SIM or something like that.

Re: Add ons

Anonymous — Mon, 21 Sep 2020 17:23:49 GMT

@Helpershelper

So your enthusiasm is great but I think these frequent suggestions to go to a kiosk is mis-informed. I don't think any kiosk or store have access to accounts after activation. I suppose any kiosk or store might help with how to do something, just not in the account.

Re: Add ons

Helpershelper — Mon, 21 Sep 2020 17:27:55 GMT

They actually do. I regularly check in with them when I have issues. It’s a good way to get the best of both worlds.

Re: Add ons

Anonymous — Mon, 21 Sep 2020 17:32:39 GMT

@Helpershelper wrote:
They actually do. I regularly check in with them when I have issues. It’s a good way to get the best of both worlds.

Wow. How often do you "have issues"? And are those issues in your account or just phone support issues? And do you mean the few Public Mobile kiosks or just any kiosk that sells SIM's and will do activations? Or just any cell kiosk?

I could of course be wrong. Maybe more senior members might chime in.

Re: Add ons

popping — Mon, 21 Sep 2020 17:49:58 GMT

@Anonymous wrote:
@Helpershelper wrote:
They actually do. I regularly check in with them when I have issues. It’s a good way to get the best of both worlds.
Wow. How often do you "have issues"? And are those issues in your account or just phone support issues? And do you mean the few Public Mobile kiosks or just any kiosk that sells SIM's and will do activations? Or just any cell kiosk?
I could of course be wrong. Maybe more senior members might chime in.

PM kiosk rep cannot access PM subscriber account. They can provide the same info on this forum except account access. Only moderator can access subscriber account. This is also my understanding of their role.

Re: Add ons

kb_mv — Mon, 21 Sep 2020 18:05:11 GMT

@Helpershelper wrote:
Depending on how you paid, they may be waiting for the payment to clear.

@Helpershelper that's not how payments work here. You either load up with a credit card or a voucher, both of which when used are immediate. No holding back until a payment clears.

Re: Add ons

LovesToPM — Mon, 21 Sep 2020 18:06:42 GMT

@Helpershelper wrote:
Depending on how you paid, they may be waiting for the payment to clear. If you're still able to use your data, then I'd just wait a bit. If there's a PM location in a mall near you, I would visit them in person for it to be resolved quickly as they can check your phone's SIM or something like that.

@Helpershelper Please refrain from posting misleading info as it can be confusing for newcomers and can result in your user being banned. If your goal is to help others and earn rewards, then please do some more research before posting.

@Mosey It is likely part 2 of the 2-step process that needs to done.

You can see more details here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974