topic as usual porting failed :( in Get Support

as usual porting failed :(

jqian6 — Wed, 05 Jan 2022 18:17:39 GMT

Just activated while porting, now the problem is:

The old sim card still can make calls out and receives calls in.

The new (PM) sim card can make calls out but not receives calls in.

I verified over and over again the account number is correct.

I contacted moderator by submitting the ticket. No response yet. Really frustrated.

Re: as usual porting failed :(

kb_mv — Mon, 21 Sep 2020 14:54:24 GMT

@jqian6 Take a deep breath. When you say as usual the port failed, do you have past ports that failed? The behavior you explained is normal. Your port is in progress. If it's from another cell provider it should be done in about 2 hours (often quicker). A landline or VOIP can take a week. Keep using your old sim until it doesn't work, that will tell you the port is complete.

Re: as usual porting failed :(

Triguy — Mon, 21 Sep 2020 14:53:45 GMT

Your port in incomplete. Just use your old sim for the time being and once your old account is closed and the port is completed then switch your sim.

Re: as usual porting failed :(

jqian6 — Mon, 21 Sep 2020 14:56:35 GMT

It's from Bell to PM porting.

Luckily I have two cellphones now, both are functioning. The one with PM sim card just cannot receive calls. The other one with Bell sim acts perfectly normal.

I am just anxious. Usually the porting is instant. Should I contact Bell?

Re: as usual porting failed :(

kb_mv — Mon, 21 Sep 2020 15:00:12 GMT

@jqian6 Give it time to complete. If it's more than a few hours then submit a ticket to PM for help. Use Stuck Port as a subject.

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: as usual porting failed :(

gpixel — Mon, 21 Sep 2020 15:33:32 GMT

@jqian6 it take about 2-3 hours for the port to complete. don't worry till then.

what you can do to speed up the process is to reset your network settings and restart your phone.

what's the make and model of the device?

Re: as usual porting failed :(

Helpershelper — Mon, 21 Sep 2020 15:55:45 GMT

This can happen from time to time. You can try contacting your old provider and telling them you've ported over to PM. Also, if there's a physical location near you, like in a mall, you can visit them, and they'll manually fix it for you.