topic Re: Activate issue in Get Support

Activate issue

terreeteau — Wed, 05 Jan 2022 18:17:16 GMT

Hi all,

I’ve been trying to activate my Public Mobile account, but I’m having issues.

When I did my Account Setup it was saying ’’Invalid Sim’’. After reading a few posts on the Community, I decide to wait a few hours before trying again. 2 hours later I tried again, but the same issue came up. I tried once more 24h later, but same issue. I put the SIM card in my phone and restarted my phone to check if my SIM card was already activated or not. LOL it appears like it’s working, but I currently don’t have any account with Public Mobile. How can this issue can get resolved?

Thanks

Re: Activate issue

Dunkman — Sun, 20 Sep 2020 17:12:47 GMT

@terreeteau

Did you get to the payment page when you activated your account? Was your credit card charged? What happens when you dial 611 on the phone? It sometimes gets activated even though the website says there was a problem.

Re: Activate issue

terreeteau — Sun, 20 Sep 2020 17:24:01 GMT

@Dunkman

No payment page..

Since it was giving me the "Invalid Sim" issue it never went to the Payment page.

I just dialled 611 and it worked...it saying that my next automatic payment will occur on October 13. Again, I never entered my credit card information anywhere on the website.

Re: Activate issue

gpixel — Sun, 20 Sep 2020 17:28:54 GMT

@terreeteau so you have free service! congratulations!

create a self serve account

https://selfserve.publicmobile.ca/self-registration/

Re: Activate issue

Dunkman — Sun, 20 Sep 2020 17:31:24 GMT

@terreeteau

I would contact moderator to see what is happening. Your sim might be connected to somebody else account.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate issue

popping — Sun, 20 Sep 2020 17:39:29 GMT

@terreeteau wrote:
@Dunkman

No payment page..
Since it was giving me the "Invalid Sim" issue it never went to the Payment page.

I just dialled 611 and it worked...it saying that my next automatic payment will occur on October 13. Again, I never entered my credit card information anywhere on the website.

Did you started your activation adventure on Sept 13?

Try login using your email address as the username and the password provided during the attempts. https://selfserve.publicmobile.ca/