topic Re: Port request in Get Support

Port request

France_4818 — Wed, 05 Jan 2022 18:17:14 GMT

Trying to port a phone number and i cant acces anything to do it

i have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim

Please help

thanks

Re: Port request

gpixel — Sun, 20 Sep 2020 16:10:22 GMT

@France_4818 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "port request"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Port request

ShawnC13 — Sun, 20 Sep 2020 16:10:29 GMT

@France_4818 wrote:
Trying to port a phone number and i cant acces anything to do it
i have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim
Please help
thanks

You will need the assistance of the Moderators. Click on the "?" in the bottom right hand corner and put in "Port Request" and follow the prompts

Re: Port request

France_4818 — Sun, 20 Sep 2020 16:25:40 GMT

i cant submit a ticket at the moment it wont let me click submit

Re: Port request

France_4818 — Sun, 20 Sep 2020 16:34:31 GMT

i need moderator help please thanks

Re: Port request

JoyLuck — Sun, 20 Sep 2020 16:41:09 GMT

@France_4818 wrote:
i need moderator help please thanks

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Port request

gpixel — Sun, 20 Sep 2020 16:46:17 GMT

@France_4818 i cant submit a ticket at the moment it wont let me click submit

*this issue has also been happening for other categories in the ticket creation process

after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"