topic Re: moderator reply in Get Support

moderator reply

maya99 — Wed, 05 Jan 2022 18:17:12 GMT

how do I reply to a specific moderator message as I don't see a reply button ?

Re: moderator reply

iliketotalk — Sun, 20 Sep 2020 16:05:39 GMT

@maya99 wrote:
how do I reply to a specific moderator message as I don't see a reply button ?

@maya99 hi unless they contacted you first you don't contact a specific moderator to

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: moderator reply

totalUser — Sun, 20 Sep 2020 16:10:18 GMT

@maya99

Please click on the title first for the message to open, then you will get access to respond block etc

Re: moderator reply

maya99 — Sun, 20 Sep 2020 16:20:45 GMT

thanks!

Re: moderator reply

Wladykashelly — Sun, 20 Sep 2020 18:36:26 GMT

I need a puk code

Re: moderator reply

Wladykashelly — Sun, 20 Sep 2020 18:37:49 GMT

Could you send me a puk code

Re: moderator reply

hairbag1 — Sun, 20 Sep 2020 18:39:59 GMT

@Wladykashelly wrote:
Could you send me a puk code

You'll need to contact a moderator for that....

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: moderator reply

JoyLuck — Sun, 20 Sep 2020 18:40:32 GMT

@Wladykashelly wrote:
Could you send me a puk code

Here is some info on puk codes from another thread answered by @Luddite

@paulwooz What is the message?

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.