topic Hi, How we get Free Holiday Giveaway: 400min INTL Long... in Get Support

Re: Community Technical Issues

Vimalkumar — Wed, 05 Jan 2022 18:17:03 GMT

Hi,

Self-service login issue,

After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Re: Community Technical Issues

JoyLuck — Sun, 20 Sep 2020 02:31:33 GMT

@Vimalkumar wrote:
Hi,
Self-service login issue,
After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Community Technical Issues

RosieR — Sun, 20 Sep 2020 03:20:04 GMT

@Vimalkumar wrote:
Hi,
Self-service login issue,
After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Hi @Vimalkumar it seems that you are not the only one seeing blank pages. Read this thread

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Self-Serve-Screen-Blank/m-p/593377#M46094 So do what is suggested by @JoyLuck above. If it doesn't work, get a ticket to get in touch with the Moderators by clicking the question mark (?) at the bottom right, or by sending a private message to the Moderator_Team here.

I hope this helps. Let us know what happens. Cheers!

Re: Community Technical Issues

quebec12345 — Mon, 21 Sep 2020 13:33:28 GMT

Toujours ouvrir billet avec les modérateurs

Re: Community Technical Issues

Helpershelper — Mon, 21 Sep 2020 18:36:54 GMT

I would always try another browser or logging in from your phone.

Re: Community Technical Issues

quebec12345 — Mon, 21 Sep 2020 21:33:03 GMT

Ouvrir ton billet avec le robot et lui te dirigerait vert le bonne endroits et les modérateurs son SUPER compétant moins de12 heure pour réparer mes problèmes WOW bravo public mobile les autres compagnies ses plus long que ça merci bonne journée

Re: Community Technical Issues

Vimalkumar — Sat, 26 Sep 2020 21:50:21 GMT

It has not been resolved. Reason still asking for verification by moderator. I am not gonna ask more to moderator about this problem again.we are going to think about discontinued this connection.

Re: Community Technical Issues

Helpershelper — Sat, 26 Sep 2020 22:09:18 GMT

@Vimalkumar

We do want to try and help you with this. Did the troubleshooting steps recommended by the others fix the problem.

Re: Community Technical Issues

JoyLuck — Sat, 26 Sep 2020 22:16:24 GMT

@Vimalkumar wrote:
It has not been resolved. Reason still asking for verification by moderator. I am not gonna ask more to moderator about this problem again.we are going to think about discontinued this connection.

Everyone who needs moderator assistance has to have their account verified so the moderator knows that it is legit. The moderators are PM employees. They cannot proceed without account verification.

Re: Community Technical Issues

darlicious — Sun, 27 Sep 2020 12:23:31 GMT

@Vimalkumar

By virtue of your answer of your issue not being resolved giving yourself the solution helps no one including yourself. Did you try @JoyLuck suggestion which is likely your answer? Rejectingva moderators request for verification indicates that you do not understand the basics of account security unless of course you are a fraudster phishing for information.

Re: Community Technical Issues

Vimalkumar — Sun, 27 Sep 2020 12:22:35 GMT

Yes, I have decided to discontinue that another connection may be. That's the solution

Re: Community Technical Issues

darlicious — Sun, 27 Sep 2020 12:25:39 GMT

@Vimalkumar

Good luck with that.....you already have your account # then....enjoy your new service provider.

Re: Community Technical Issues

Vimalkumar — Sun, 27 Sep 2020 12:27:27 GMT

I am happy with public mobile service, I have never questions. That's issue was with my couligue cell number.

Thanks

Re: Community Technical Issues

darlicious — Sun, 27 Sep 2020 12:40:29 GMT

@Vimalkumar

Aha.....yes if your colleague doesn't have the ability to use an online service model another provider with a call centre might be a better option. If they are your referral you can keep trying to encourage them to try again by holding their hand as they navigate their way through the community. You can encourage them to send a private message and verify their identity by supplying their email, phone #, pin#, and their full name and address on their account. It's a little more of a straight forward process than simple Simon and is my preferred method. I was a severely technologically challenged person before I hung out on the community soaking up knowledge like a dried out sponge.

Re: Community Technical Issues

quebec12345 — Tue, 29 Sep 2020 21:59:24 GMT

Bien Moi j'ai changer 2 fois de forfaits dans le même mois ok,Et la on ma envoyer des messages disant j'ai changer et ta 10 gig pour 60$ d'accord je tes donner un gratuit donc sa fait 11 giga mes quand je leur est demandé la réponse était lol ta déjà eu dans le passé donc rien ok d'accord bien sûr j'ai toujours eu 8 gig et utiliser 4 par mois l'année passé,Alors le menteur qui est le client quitte public mobile je vais ailleurs pour pas avoir de mensonges et de recevoir 10 message consécutif Parce-que j'ai expliqué mon désarroi après 10 ans et plus sa me fera plaisir d'être client ailleurs avec pas des mensonges Bonne journée

Hi, How we get Free Holiday Giveaway: 400min INTL Long...

Vimalkumar — Sun, 29 Nov 2020 02:51:02 GMT

Hi,

How we get Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)?

Re: Hi, How we get Free Holiday Giveaway: 400min INTL Long...

JoyLuck — Sun, 29 Nov 2020 02:53:41 GMT

@Vimalkumar wrote:
Hi,

How we get Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)?

What offer are you talking about? Did you receive a text?

Re: Hi, How we get Free Holiday Giveaway: 400min INTL Long...

Jb456 — Sun, 29 Nov 2020 02:55:51 GMT

@Vimalkumar this was last years holiday gift. Nothing as of yet is being offered at this time. Also the 400min international add on is no longer offered by PM.

Re: Hi, How we get Free Holiday Giveaway: 400min INTL Long...

Vimalkumar — Sun, 29 Nov 2020 03:12:51 GMT

I am waiting for this add on.when it will be available?

Re: Hi, How we get Free Holiday Giveaway: 400min INTL Long...

Anonymous — Sun, 29 Nov 2020 03:14:09 GMT

@Vimalkumar wrote:
I am waiting for this add on.when it will be available?

It won't be.