topic Did my port request go through? in Get Support

Did my port request go through?

Tiberius13 — Tue, 04 Jan 2022 18:28:44 GMT

I was entering a port request and got an error message (the generic red text at the bottom indicating some info was wrong, etc) I knew all the info was entered correctly, so I unchecked and rechecked the "I have the authority... " checkbox, and then click to submit the request again. The screen refreshed to another page shortly after this. There was no confirmation of a successful port request being submitted. I don't see any record in my profile indicating a port request is submitted, or in progress.... thus, I'm not sure it submitted correctly.

Please confirm if the port is submitted and in progress, or if I need to re-enter the information and start over. Thank You!

Re: Did my port request go through?

dohadotahmed — Thu, 02 Feb 2017 19:09:07 GMT

Please reenter the same information again to the porting page and you will get some information from the system.
You know giving it a try doesn't hurt you. Thanks.

Re: Did my port request go through?

CaNuCk07 — Thu, 02 Feb 2017 19:17:07 GMT

@Tiberius13 how long ago was this port attempted? usually when the port is complete you shoudl receive a text saying its complete.

But going forward if you needs problems fixed you should private messaage a moderator or tag one in you post.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Did my port request go through?

Tiberius13 — Thu, 02 Feb 2017 19:18:44 GMT

I just tried again and after 2 more attempts I got it to go through saying "Phone Number Change Successful". Hopefully that does the trick.

Thanks!

Re: Did my port request go through?

dohadotahmed — Thu, 02 Feb 2017 19:22:11 GMT

Great. Nice to know your problem solved.
The best way to check is to use your sim phone for incoming/outgoing talk, text and data. If everything works perfect for your ported number then the port is successful.
Please let us know the update. Thanks.

Re: Did my port request go through?

CalvinW — Thu, 02 Feb 2017 19:30:31 GMT

Just a tip, don't be alarmed but you probably won't be able to receive incoming calls or texts until around an hour later. However, you will be able to make outgoing calls and texts right away.

Re: Did my port request go through?

Tiberius13 — Thu, 02 Feb 2017 23:15:02 GMT

The port appears to be completed. Thanks everyone!