topic Re: Porting is disabled on my Self Service Account in Get Support

Porting is disabled on my Self Service Account

xiaoyiwang2018 — Wed, 05 Jan 2022 18:16:12 GMT

activated my public sim yesterday but i can not transfer the old number to public via self service. that function is disabled on the page. What is the next step i need to do?

Thanks

Re: Porting is disabled on my Self Service Account

esjliv — Sat, 19 Sep 2020 14:23:16 GMT

Submit a ticket with the moderators.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting is disabled on my Self Service Account

Dunkman — Sat, 19 Sep 2020 14:37:05 GMT

@xiaoyiwang2018

This has been an issue since March. As mentioned above, you need moderator help to complete port request.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015#M40857

I wonder why Public mobile has not fixed yet.

Re: Porting is disabled on my Self Service Account

xiaoyiwang2018 — Sat, 19 Sep 2020 19:05:31 GMT

thanks and one of the moderator is help me now. Yes I agree it is not convenient for the new customer. Thanks and have a good weekend!

Re: Porting is disabled on my Self Service Account

xiaoyiwang2018 — Mon, 21 Sep 2020 15:48:06 GMT

Hi, sent reply message to MOD team asking them to resolve the porting issue but there is no response. For now, even my Public mobile phone does not function properly and there is no incoming and outgoing phone call/messaging. Anyone from MOD team is looking at the message? Thanks

Re: Porting is disabled on my Self Service Account

Helpershelper — Mon, 21 Sep 2020 15:52:21 GMT

In the future, if something happens with your phone or SIM card, it might be faster to visit their location in a mall that's near you for them to fix those kinds of problems faster.

Re: Porting is disabled on my Self Service Account

computergeek541 — Mon, 21 Sep 2020 18:13:03 GMT

@Helpershelper Stores can sell you another SIM card but the people there have no access to accounts. And while they might take a quick look at your phone, they are going to be limited with what they can do for a device that they didn't sell.

Re: Porting is disabled on my Self Service Account

Helpershelper — Mon, 21 Sep 2020 19:25:18 GMT

If you live close to a mall you can visit them and have them port the number over as long as the old number is active.