topic No network in Get Support

No network

Zee21 — Wed, 05 Jan 2022 18:15:59 GMT

I bought a sim card from retailer and he told me to activate it my self and I did but no network it's not working.

Re: No network

hairbag1 — Sat, 19 Sep 2020 01:21:59 GMT

@Zee21 wrote:
I bought a sim card from retailer and he told me to activate it my self and I did but no network it's not working.

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Re: No network

totalUser — Sat, 19 Sep 2020 01:25:17 GMT

Can you test it on different phone

One that for sure works on telus network.

Can you access your selfserve account?

Re: No network

Jb456 — Sat, 19 Sep 2020 01:26:11 GMT

Make and model of phone?

Re: No network

Zee21 — Sat, 19 Sep 2020 02:54:39 GMT

Samsung s8

Re: No network

gpixel — Sat, 19 Sep 2020 03:10:01 GMT

@Zee21 try resetting your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: No network

Zee21 — Sat, 19 Sep 2020 04:27:36 GMT

Thnks but stil not working

Re: No network

Anonymous — Sat, 19 Sep 2020 04:33:53 GMT

@Zee21 wrote:
Thnks but stil not working

I wonder that you might have mis-typed the SIM #. Unfortunately we can't see all the numbers but we can see the last 4 digits. Compare the self-serve Change SIM function to that on the actual card. Don't change anything...just look. I don't know if there is any error correction on entering a SIM # if you did.

Do you have another phone to put the SIM in and see?

Can you manually search for networks and see if Public Mobile shows up?

Can you verify that the phone isn't looking just for GSM? Preferably something like LTE/UMTS or WCDMA or HSDPA or 4g or 3G.