topic Re: Can’t activate phone. in Get Support

Can’t activate phone.

marcus30 — Wed, 05 Jan 2022 18:15:43 GMT

I registered my sim first before selecting a plan. Went to screen saying loading PDFs. Followed by a continue button which didn’t work. Then I tried selecting a plan which didn’t work. Did I do steps in incorrect order?

Re: Can’t activate phone.

Jb456 — Fri, 18 Sep 2020 20:56:43 GMT

Did you go through this link?

https://activate.publicmobile.ca/

All you need to do is follow those steps to activate a sim.

Don't forget to use a referral code for a $10 signup bonus.

As for what you said I am a little confused "saying loading pdfs" never heard that one before.

Did you get to a part where you enter your credit card details? If you did and passed that part then you should check the sim card by putting it in your phone and see if anything works after checking your bank to see if you were charged.

If you were not charged and did not get to that part i suggest you open chrome incognito mode and follow the link above to activate your sim

Let us know.

Re: Can’t activate phone.

Helpershelper — Mon, 21 Sep 2020 19:35:32 GMT

You can post a screenshot of what you see and are you moving a number over to PM or getting a new number.

Re: Can’t activate phone.

Kort03 — Tue, 22 Sep 2020 00:39:35 GMT

Hi!

Ensure you visit activate.publicmobile.ca ! This site will walk you through the steps of activating your SIM, it will then allow you to choose your plan followed by payment options.

Let me know if you have further issues!

🙂