topic Re: Issues with port - how to get a new number assigned? in Get Support

Issues with port - how to get a new number assigned?

zoiab — Wed, 05 Jan 2022 18:15:30 GMT

Hello,

The number I requested was deactivated prior to the port. How can I get a different number assigned?

Re: Issues with port - how to get a new number assigned?

JoyLuck — Fri, 18 Sep 2020 15:31:34 GMT

@zoiab wrote:
Hello,

The number I requested was deactivated prior to the port. How can I get a different number assigned?

In self service you can change your number every 30 days.

Re: Issues with port - how to get a new number assigned?

Anonymous — Fri, 18 Sep 2020 15:32:41 GMT

@zoiab wrote:
Hello,

The number I requested was deactivated prior to the port. How can I get a different number assigned?

I'm interpreting a little confusion. Was the number yours from a previous provider? Would it be a problem to reactivate it and then before the end of that term to port it over to here?

You can always use the Change Number function in the self-serve though. You can do that once every 30 days.

Re: Issues with port - how to get a new number assigned?

Triguy — Fri, 18 Sep 2020 15:34:35 GMT

You can port with a temporary number then change your phone number in your self serve account.

Re: Issues with port - how to get a new number assigned?

zoiab — Fri, 18 Sep 2020 15:36:48 GMT

They cannot reactive it without restarting the service and sending equipment over. I would like to get a new number assigned today since the service has not been functioning properly for a few weeks now.

Re: Issues with port - how to get a new number assigned?

Anonymous — Fri, 18 Sep 2020 15:40:28 GMT

@zoiab wrote:
They cannot reactive it without restarting the service and sending equipment over. I would like to get a new number assigned today since the service has not been functioning properly for a few weeks now.

So you're abandoning it then. Ok. Change number it is. You can only port numbers from an active service.