topic Unable to create account to active SIM in Get Support

Unable to create account to active SIM

shemawilliams — Wed, 05 Jan 2022 18:15:13 GMT

I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to verify your email address" and when I try to create a new account it says "he phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. ".

Thanks for the help!

Re: Unable to create account to active SIM

computergeek541 — Thu, 17 Sep 2020 20:31:17 GMT

@shemawilliams wrote:
I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to verify your email address" and when I try to create a new account it says "he phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. ".
Thanks for the help!

I think that your sim card might already be active. Try it in your phone. As for the self sevie account, you'll have to open a ticket at https://publicmobile.ca.ada.support/chat , but only if the system really did create an account for you.

Re: Unable to create account to active SIM

geopublic — Thu, 17 Sep 2020 21:05:03 GMT

@shemawilliams wrote:
I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to verify your email address" and when I try to create a new account it says "he phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. ".
Thanks for the help!

@shemawilliams Did you try inserting your sim to see if you can connect to the PM network. If yes, dial 611 from your device is your account active? If yes, then you should have created your selfserve account during activation.

If you still can't login then try clicking below:

https://selfserve.publicmobile.ca/self-registration/

If your sim does not connect to the network you need to wait for about an hour for your current session lock to clear before you can attempt the activation again.

Re: Unable to create account to active SIM

will13am — Thu, 17 Sep 2020 20:37:47 GMT

@shemawilliams , please check your credit card account to see if a charge has been registered. If there is then you need to consult with the moderator team to clean up the account setup. If there is no payment registered, then you did not proceed far enough in the activation process. In this case, there is a session hold on the SIM card. Just wait an hour and start the activation process all over again. Before doing that, clear the browser cache to remove traces of the previous session.