topic Re: Customer service in Get Support

Re: Customer service

rajeshwar — Wed, 05 Jan 2022 18:14:49 GMT

hi,

I tried to activate my sim. But after all setting with payment method, it did not complete activation and finally it goes to the first step of the activate process. After I tried to again to activate my sim, it showed invalid sim. Could you please help me to activate my SIM.

Thank you.

Re: Customer service

Triguy — Thu, 17 Sep 2020 14:04:38 GMT

Check to see if you have been charged. If you have another phone then try swapping the sim to see if it works. Try rebooting your phone. Make sure your phone is unlocked.

Re: Customer service

Jb456 — Thu, 17 Sep 2020 14:07:00 GMT

@rajeshwar

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂