topic Re: AM / PM in Get Support

AM / PM

aschilha — Wed, 05 Jan 2022 18:14:44 GMT

Can one see the Call and Text times under Data Usage with 24 hour time or at least AM / PM?

Re: AM / PM

gpixel — Thu, 17 Sep 2020 02:51:05 GMT

@aschilha hi, yes it would be nice if it shows under 24hr time

Re: AM / PM

Dunkman — Thu, 17 Sep 2020 02:52:22 GMT

@aschilha

I just checked my usage history also. It does not show 24:00 or AM/PM. I guess that it is the way PM displays usage.

Re: AM / PM

LovesToPM — Thu, 17 Sep 2020 02:54:52 GMT

@aschilha wrote:
Can one see the Call and Text times under Data Usage with 24 hour time or at least AM / PM?

Hi @aschilha

I have often wondered the same thing, but it seems to be what we see is what we get.

You can click on date/time and the list should come out sorted if that will help a bit.

Re: AM / PM

yanzhiqiang — Thu, 17 Sep 2020 02:55:57 GMT

Only show 12 hour cycle no AM PM showing.

Re: AM / PM

mm80 — Thu, 17 Sep 2020 03:54:10 GMT

@yanzhiqiang wrote:
Only show 12 hour cycle no AM PM showing.

The way that Public shows it is confusing.

@aschilha The only way you'll know if you used your phone both in AM and PM. You'll know because recent usage is shown closer to the top and on earlier pages.

Re: AM / PM

Korth — Thu, 17 Sep 2020 05:04:42 GMT

The phone itself likely has history, call logs, and timestamps on each item.

Self-Serve is based on automatically logged network usage, and it's not device-dependant, it'll be a better reference. But you could correlate the two record copies where needed to remove ambiguity.

Timestamp display format on a webform would be a trivial thing to change, and 2400 also wouldn't introduce any minor display issues from added text width. I'm honestly surprised PM doesn't already use uniformly 24-hour record keeping - since it operates (and has customers across) multiple timezones.

Re: AM / PM

mm80 — Thu, 17 Sep 2020 05:09:09 GMT

@Korth wrote:

Timestamp display format on a webform would be a trivial thing to change, and 2400 also wouldn't introduce any minor display issues from added text width. I'm honestly surprised PM doesn't already use uniformly 24-hour record keeping - since it operates (and has customers across) multiple timezones.

The billing computer knows the difference. The silly format in self serve is plain bad programming.

Re: AM / PM

darlicious — Thu, 17 Sep 2020 06:26:20 GMT

@aschilha

Why don't you put this on the Community's Public Mobile Wishlist.....weve had a few wishes come true this week even. It sure would make the usage easier to understand. To help me follow it I have me phone on military time so when it gets confusing I can compare the two. Although convoluted having text messages and calls forwarded to voicemail in eastern time and live calls in local time (Pacific for me) makes easier to see the date changing over a three hour period thus alerting me to night time vs daytime.

Re: AM / PM

Korth — Thu, 17 Sep 2020 07:29:55 GMT

@darlicious

lol I got rid all AM/PM devices in my life, years ago, 2400 all the way! The whole AM/PM thing is legacy throwback, the antiquated practice of traditional timekeepers who are probably also metric system haters.

Although I personally call it "Eurotime" instead of "Military time", but whatever.