topic Re: new client: something wrong with account number/IMEI message received. in Get Support

new client: something wrong with account number/IMEI message received.

IPCA — Wed, 05 Jan 2022 18:14:36 GMT

Received a message saying they are having trouble transferring my number and I need to update my account number/IMEI. How do I proceed since I didn't receive any call from the support yet? thanks a lot!

Re: new client: something wrong with account number/IMEI message received.

Jb456 — Wed, 16 Sep 2020 20:44:16 GMT

Did they send you a message? All support is online so you would have to reply to the message.

Top rightish of forums is an envelope (your mailbox) do you have any messages from them?

You can click link below to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new client: something wrong with account number/IMEI message received.

iliketotalk — Wed, 16 Sep 2020 20:45:57 GMT

@IPCA wrote:
Received a message saying they are having trouble transferring my number and I need to update my account number/IMEI. How do I proceed since I didn't receive any call from the support yet? thanks a lot!

@IPCA

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue port problems

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: new client: something wrong with account number/IMEI message received.

geopublic — Wed, 16 Sep 2020 21:11:43 GMT

@IPCA In most cases it's best to only provide account number, name on the account and the number that you want to port in. Providing additional info like IMEI is not necessary and only increases the chances of a port failing.

Click this link and type in “port request” to be put in touch with a Moderator. Provide the info from above and they will resubmit your port.

Hope this helps!