topic Re: Forgot password, in Get Support

Forgot password,

MrDumais — Wed, 05 Jan 2022 18:14:16 GMT

But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator

Re: Forgot password,

iliketotalk — Wed, 16 Sep 2020 14:50:13 GMT

@MrDumais wrote:
But the system keeps saying my secret answer it ask you to make when you first sign up is wrong but ive never changed it so i need to speak with a moderator

@MrDumais

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Forgot password,

kb_mv — Wed, 16 Sep 2020 14:53:01 GMT

@MrDumais

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Forgot password,

Triguy — Wed, 16 Sep 2020 15:11:47 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot password,

gapasagu — Wed, 14 Oct 2020 03:24:32 GMT

I need to recover my password, I don't remember secret question, please help me!

Re: Forgot password,

JoyLuck — Wed, 14 Oct 2020 03:25:12 GMT

@gapasagu wrote:
I need to recover my password, I don't remember secret question, please help me!

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.