topic Re: Sim not received in Get Support

Sim not received

NikhilGarg — Wed, 05 Jan 2022 18:14:01 GMT

I have not received the sim. Looking to get the status. ORDER 218948

Re: Sim not received

mm80 — Wed, 16 Sep 2020 03:40:46 GMT

@NikhilGarg SIMs can take a few weeks. When did you order? There are still delays at Canada Post.

Re: Sim not received

gpixel — Wed, 16 Sep 2020 06:13:17 GMT

@NikhilGarg contact customer support mods if it's been more than 3 weeks

click on the question mark chat bubble to the bottom right of your screen
type "did not receive sim"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Sim not received

liangc1020 — Thu, 17 Sep 2020 03:14:55 GMT

you can either call canada post to confirm your address or touchbase with mod (have your order number handy).

good luck!

Re: Sim not received

computergeek541 — Thu, 17 Sep 2020 03:21:23 GMT

@liangc1020 wrote:
you can either call canada post to confirm your address or touchbase with mod (have your order number handy).
good luck!

Canada Post cannot do anything about this specific piece of mail. A package either arrives or it doesn't. Epsecially since Public Mobile has been sending out sim cards without using a tracking number lately, Canada Post wouldn't know anything about this shipment.

Re: Sim not received

liangc1020 — Thu, 17 Sep 2020 03:28:02 GMT

yes, you said it, another reason would be the Covid-19 is causing delays in delivering the parcel.

Re: Sim not received

RosieR — Thu, 17 Sep 2020 04:22:00 GMT

@NikhilGarg wrote:
I have not received the sim. Looking to get the status. ORDER 218948

Hi @NikhilGarg I ordered my sim card from Public Mobile on August 3, 2020 and I got it on August 17th, almost two weeks. So, when did you order your sim card? Has it been two weeks or more? If more, follow the instructions of @gpixel above on how to get in touch with a moderator. I hope this helps. Let us know what happens. Good luck!

Re: Sim not received

NikhilGarg — Thu, 17 Sep 2020 05:27:59 GMT

Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz.

Re: Sim not received

mm80 — Thu, 17 Sep 2020 05:29:22 GMT

@NikhilGarg wrote:
Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz.

That was true when Public used Xpresspost. They now send it standard mail. Expect 2 to 3 weeks based on Canada Post delays and the experience of others.

Re: Sim not received

Guspublic1 — Fri, 03 Dec 2021 01:28:45 GMT

Check my other posts, same issue. Wait for 7 to 9 days for mail, or buy sim at Walmart or PC grocery store. But activate yourself to get discount.

Good luck

Re: Sim not received

Guspublic1 — Fri, 03 Dec 2021 01:30:32 GMT

Be patient. Canada post is very slow!!

Also many stores are short of sims because of promotion in December. But u can buy at Walmart sim and activate yourself to get discount.

Re: Sim not received

Guspublic1 — Fri, 03 Dec 2021 01:32:34 GMT

Depends on where u live. Canada Post is about 2 weeks too slow for some of my regular mail. Be patient. Or get from Walmart and activate ur self to get discount.

Re: Sim not received

Imexgenie — Fri, 03 Dec 2021 01:56:06 GMT

I ordered mine on Nov 30 and received today but not delivered by Canada Post. Public will send out a notification(I received) for the updates once out for delivery.

Hope you get it soon.