topic Re: Just joined and half data gone without actual usage (Happened on 2 different accounts) in Get Support

Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 05 Jan 2022 18:13:59 GMT

Hello,

I have just joined Publicmobile with 1 gb plan and somehow 500mb is already used. All I've done was sending and receiving TEST text and picture messages.

I've activated a 2nd, similar account and same thing happened.

Any thoughts please ?

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

geopublic — Wed, 16 Sep 2020 03:11:26 GMT

@User1954 Are you sure it's 500MB and not 5MB? Public Mobile reserves a 5 MB buffer initially but releases it back you and does not count towards your usage.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

Staliger — Wed, 16 Sep 2020 03:16:16 GMT

@User1954 can you show the screenshot of your self-service account with data info? Hide confidential things. Also make sure that you restricted your apps to update via phone data.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

mm80 — Wed, 16 Sep 2020 03:24:33 GMT

@User1954 Are you using new phones? The first time using them, there are many apps to downlaod and system software.

Are you using iPhone? imessage uses data and if you send many pictures, that counts.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 16 Sep 2020 03:42:32 GMT

It says

Data & Add-Ons Amount Used
500MB + 500MB at 3G Speed
553.534 / 1024 MB

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 16 Sep 2020 03:43:14 GMT

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 16 Sep 2020 03:43:45 GMT

Both phones are Android.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

mm80 — Wed, 16 Sep 2020 03:47:36 GMT

@User1954 My guess is app installations. Did you test the speed? That uses alot. First 2 days is fast LTE and can be used very quickly.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 16 Sep 2020 04:10:14 GMT

Both phones were used with other provider and were up to date.

I did run speed tests on google and ookla 3-4 times each.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

computergeek541 — Wed, 16 Sep 2020 04:15:19 GMT

@User1954 wrote:
Both phones were used with other provider and were up to date.

I did run speed tests on google and ookla 3-4 times each.

Sorry, but that means that you used the data. Speedtest.net is a bandwidth hog. I've personally used 500MB before on a single test.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

geopublic — Wed, 23 Sep 2020 18:51:34 GMT

@User1954 Running speed tests is the problem. When you first signup your speed is full LTE it takes PM a couple of days to start throttling your connection to 5 3Mbps

As a result the speed test can use hundreds of MBs at a time.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

computergeek541 — Wed, 16 Sep 2020 04:23:58 GMT

@geopublic wrote:
@User1954 Running speed tests is the problem. When you first signup your speed is full LTE it takes PM a couple of days to start throttling your connection to 5Mbps
As a result the speed test can use hundreds of MBs at a time.

The speed on these plans is limited to 3Mbps.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

AE_Collector — Wed, 23 Sep 2020 20:11:24 GMT

@computergeek541

Is your statement in disagreement with @geopublic ?

I too have heard numerous times that new customers default to full LTE Initially and then need to get reprogrammed to “3G Like” speeds on PM so I agree with @geopublic

AE_Collector

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

User1954 — Wed, 23 Sep 2020 18:37:16 GMT

THanks to everyone who participated in this thread !

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

geopublic — Wed, 23 Sep 2020 18:54:45 GMT

@computergeek541 wrote:
@geopublic wrote:
@User1954 Running speed tests is the problem. When you first signup your speed is full LTE it takes PM a couple of days to start throttling your connection to 5Mbps
As a result the speed test can use hundreds of MBs at a time.
The speed on these plans is limited to 3Mbps.

@computergeek541 Thanks edited my post, that is the official number but on many occasions when I do speed tests I get more than 3 Mbps on a consistent basis.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

computergeek541 — Wed, 23 Sep 2020 19:03:15 GMT

@AE_Collector New customers do get full speed for the first 48 hours. I disagree with the 5Mbps speed mentioned.

@geopublic I also have some plans on "3g" plans. The speed is almost spot on around 3Mbps. Are you 5Mbps results maybe on the 3g network?

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

geopublic — Wed, 23 Sep 2020 19:06:26 GMT

@computergeek541 wrote:
@AE_Collector New customers do get full speed for the first 48 hours. I disagree with the 5Mbps speed mentioned.

@geopublic I also have some plans on "3g" plans. The speed is almost spot on around 3Mbps. Are you 5Mbps results maybe on the 3g network?

@computergeek541 No, I don't use the 3G network all speed tests were performed on LTE. Like I said on many occasions I have clocked 5-9 Mbps but the majority of the time it's around 3Mbps.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

computergeek541 — Wed, 23 Sep 2020 23:32:39 GMT

@geopublic wrote:
@computergeek541 wrote:
@AE_Collector New customers do get full speed for the first 48 hours. I disagree with the 5Mbps speed mentioned.

@geopublic I also have some plans on "3g" plans. The speed is almost spot on around 3Mbps. Are you 5Mbps results maybe on the 3g network?
@computergeek541 No, I don't use the 3G network all speed tests were performed on LTE. Like I said on many occasions I have clocked 5-9 Mbps but the majority of the time it's around 3Mbps.

That would mean that your account has fallen off the throttled list. It happens. Keep quiet as you can about it.

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

geopublic — Wed, 23 Sep 2020 19:11:32 GMT

@computergeek541 Too late now I guess. 🤐

Re: Just joined and half data gone without actual usage (Happened on 2 different accounts)

AE_Collector — Wed, 23 Sep 2020 20:16:26 GMT

@computergeek541 wrote:
@AE_Collector New customers do get full speed for the first 48 hours. I disagree with the 5Mbps speed mentioned.

@geopublic I also have some plans on "3g" plans. The speed is almost spot on around 3Mbps. Are you 5Mbps results maybe on the 3g network?

Oh okay, I hadn’t noticed the typo (?) of 5Gb speed as opposed to 3Gb and assumed you were saying, No, it is 3Gb right from the get go.

AE_Collector

Data & Add-Ons	Amount Used
500MB + 500MB at 3G Speed	553.534 / 1024 MB