topic Unable to Change Plan in Get Support

Unable to Change Plan

myrnajeany — Wed, 05 Jan 2022 18:13:55 GMT

i cancelled my plan and changed it to the $25 500MB+500MB plan at the renewal date, which was set for September 12, 2020. However, after the renewal date, my plan did not change. Instead the plan simply expired. When i attempt to change plan, it says, "An error occured and we were unable to change your plan." It is now asking me to pay $50 as my account is suspended. I also used to have the Christmas promo with free 1GB, but has now disappeared. So far, been unhappy with Public Mobile and its unreliability. Please advise how i can change my plan.

Re: Unable to Change Plan

Dunkman — Wed, 16 Sep 2020 02:31:08 GMT

@myrnajeany

What was your original plan? $50 plan?

It might take more time, but you may need to contact moderator to help fix your plan.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It might take several hours for response though. If you need your plan right away, you may want to manually load $50 to your account and see what happens.

Re: Unable to Change Plan

geopublic — Wed, 16 Sep 2020 02:36:01 GMT

@myrnajeany Only the moderator team can help you with this issue so best to submit a ticket asap.

Re: Unable to Change Plan

myrnajeany — Wed, 16 Sep 2020 02:36:36 GMT

My original plan is $75 for 90 days. I have $25 in my account funds, therefore it is asking me to pay the remaining $50. However, i do not want to pay for another 3 months again. This is the second time i've had the "Set to change at the next Renewal Date" twice now and both times have failed. Now it wont let me change anything unless i pay the $50.

Re: Unable to Change Plan

myrnajeany — Wed, 16 Sep 2020 02:37:02 GMT

thanks, will do

Re: Unable to Change Plan

geopublic — Wed, 16 Sep 2020 02:43:43 GMT

@myrnajeany There is a system bug when moving from a higher priced plan to a cheaper one. Unfortunately that is what happened in your case to not fault off your own.

PM should be able to fix it fairly quickly you just need to be patient until they respond back.