missing 5GB bonus

pangolin — Wed, 05 Jan 2022 18:13:39 GMT

Why is my 5GB bonus missing from one phone when the other has received it. Same plan on both.

Re: missing 5GB bonus

cellphoneuser1 — Tue, 15 Sep 2020 19:46:21 GMT

Did all accounts get the text? Open a ticket at https://publicmobile.ca.ada.support/chat

Re: missing 5GB bonus

dabr — Tue, 15 Sep 2020 20:13:57 GMT

@pangolin wrote:
Why is my 5GB bonus missing from one phone when the other has received it. Same plan on both.

@pangolin Unless both accounts got PM's text with the offer and responded back YES in the suggested time frame, then the other account does not qualify to receive the free gifts. PM did not send that text offer to everyone in BC/Alberta unfortunately. Not all of our household accounts received it either.

Edit: Sorry should have also said if both accounts received the text and responded back in time, then definitely do as suggested by @cellphoneuser1 and contact moderators to add the missing gifts.

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missing 5GB bonus

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