topic Re: Phones and service in Get Support

Phones and service

Gumpmom — Wed, 05 Jan 2022 18:13:33 GMT

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls.

Re: Phones and service

gpixel — Tue, 15 Sep 2020 19:02:26 GMT

@Gumpmom try restarting your device

can you login to your self serve and make sure the last 4 digits match the last 4 digits on your sim card.click on "change sim card"

if the sims don't match, your account may be in the process of a sim swap (fraud)

Re: Phones and service

Triguy — Tue, 15 Sep 2020 18:50:07 GMT

Try rebooting your phone. Also try making your phone lost then wait 5 minutes then make it found.

Re: Phones and service

Gumpmom — Tue, 15 Sep 2020 18:51:41 GMT

Tried that thanks. And removed and reinserted the SIM card

Re: Phones and service

dabr — Tue, 15 Sep 2020 18:53:55 GMT

@Gumpmom wrote:
I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls.

@Gumpmom What plan are you on?

Re: Phones and service

srlawren — Tue, 15 Sep 2020 18:55:43 GMT

@Gumpmom wrote:
Tried that thanks. And removed and reinserted the SIM card

@Gumpmom what plan are you on? does it include unlimited calling (typically $25 or more plans) or a limited amount ($15 plan, or the $10 plan of the past)?

Re: Phones and service

benfatto — Tue, 15 Sep 2020 18:59:49 GMT

@Gumpmom The old $10 plan stops all calls in/out after 50 minutes.

Re: Phones and service

geopublic — Tue, 15 Sep 2020 19:01:24 GMT

@Gumpmom Public Mobile uses 3G for calls so make sure your device was not switched to only use LTE.

Maybe it's a temporary network issue in your area.

Re: Phones and service

Gumpmom — Tue, 15 Sep 2020 20:25:54 GMT

$40 plan

Re: Phones and service

mm80 — Tue, 15 Sep 2020 21:20:29 GMT

@Gumpmom wrote:
$40 plan

Are you using iPhone? Text could be working because of iMessage on wifi. Does mobile data work?

Re: Phones and service

Gumpmom — Tue, 15 Sep 2020 23:18:22 GMT

I removed the SIM card and tried it in another phone. It worked. Then when I put the SIM back it my phone it worked as well ?? Thanks for the replies.

Re: Phones and service

mm80 — Tue, 15 Sep 2020 23:59:51 GMT

@Gumpmom Putting sim in the other phone was to see if it was a phone or account issue. Putting it in the other phone didn't make it work in your current phone. That's coincidence.