topic Re: No option to select a new plan. in Get Support

No option to select a new plan.

Haymakerboy — Tue, 04 Jan 2022 18:28:26 GMT

I recently tried to change my plan after my renewal date. I topped up the 120.00 as requested leaving me a 25.00 balance and stuck on my old 95.00 plan.

I want 90 days, Unlimited Provincal Talk, Unlimited Text, and 6Gigs of Data. It should come to 120.00 after discounts. It wouldn't let me choose this new plan without making a payment... When I made the 120.00 payment it automatically applied it to my old plan. It should be easier to pick a new plan and make a new payment in one shot. Please fix my plan! 🙂

Re: No option to select a new plan.

CalvinW — Wed, 01 Feb 2017 14:42:23 GMT

You should try contacting the moderator.

Here's a link on how to do so:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: No option to select a new plan.

CaNuCk07 — Wed, 01 Feb 2017 14:43:15 GMT

@Shazia_K

Re: No option to select a new plan.

Haymakerboy — Wed, 01 Feb 2017 14:56:52 GMT

Thanks! Did I tag them properly?

Re: No option to select a new plan.

Haymakerboy — Wed, 01 Feb 2017 14:57:27 GMT

You're awesome!

Re: No option to select a new plan.

CalvinW — Wed, 01 Feb 2017 14:59:00 GMT

You just need to tag one of them.

All of them should get a notification.

Re: No option to select a new plan.

WearySky — Wed, 01 Feb 2017 16:06:17 GMT

I believe if you wait till after your renewal date passes, any top-up will automatically renew your old plan. If you want to change plan yourself, you need to do it before your renewal date. But a mod should be able to help you now.

Re: No option to select a new plan.

Haymakerboy — Wed, 01 Feb 2017 16:20:29 GMT

Last time they just fixed it. I dunno why they wouldn't want me to upgrade to the more expensive plan. Lol!

Re: No option to select a new plan.

stonechucker — Wed, 01 Feb 2017 16:36:17 GMT

I had this problem when I went from 30-day to 90-day. I also required a moderator to resolve the issue.

Re: No option to select a new plan.

Saray_O — Wed, 01 Feb 2017 16:59:37 GMT

Hey @Haymakerboy,

I'm sorry your plan didn't change as scheduled 😕 I was able to find your account using your email address and I changed your plan for you 😛 Just reboot your phone and you should be good to go!

Let us know if you need anything else!

Re: No option to select a new plan.

Haymakerboy — Wed, 01 Feb 2017 17:37:27 GMT

Amazing thank you!

Re: No option to select a new plan.

pochacco33 — Thu, 02 Feb 2017 12:00:18 GMT

Please check private message re: $40 for 4GB as it's the last day to have it transferred. Thanks!